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Process Executive – Healthcare
Responsibilities:
Provide excellent customer service to members of a Medicare Advantage plan.
Ability to manage a senior population by exhibiting a strong dedication to showing empathy. Using active listening skills to hear members and their concerns.
Documenting calls appropriately to reflect each interaction with the members.
Ability to meet and exceed contact center targets for call management, quality, adherence to schedule.
Manage all calls with professionalism and escalate calls when necessary to the next level.
Operational hours are Monday through Friday – 8am-8pm EST – varies shifts available within operational hours. During open enrollment, the operation hours will change to include weekends as part of the work shift.
Qualifications:
1-2 years of experience in health insurance/Medicare/Medicaid customer service.
1 year of customer service experience in a call center environment; 1+ years using QNXT
Member Service knowledge, HIPAA, Claims and Provider Services knowledge.
High School graduate or GED; 2-4 years undergraduate degree or certificate is a plus.
Candidate must have excellent written and oral communication skills.
Experience in using dual monitors, multiple applications, and phone simultaneously. Keyboard skills and ability to enter data with accuracy.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Salary and Other Compensation:
Applications will be accepted until Month Day, Year.
The hourly rate for this position is between $16-$18 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.