JOB REQUIREMENTS: Service Technician- Pro Smoker Forge your career with
the industry\'s leading provider of industrial smokehouses. With over
100 years of combined expertise and innovation in the field, Pro Smoker
creates the most trusted commercial smokehouses on the market from our
facility in Iron Ridge, WI. Pairing state-of-the-art technology with
quality craftsmanship and unmatched customer service, Pro Smoker\'s
American-made industrial smokehouses are second to none. When you join
the Pro Smoker team, you\'re part of an award-winning team with a
profound impact on the worldwide meat and protein industry. Pro Smoker
Named Top 2021 Poultry and Meat Processing Solution Provider by Food &
Bech Tech Review Position Summary: As a Pro Smoker Service Technician,
you\'ll be responsible for providing quality service and support to Pro
Smoker customers through service installation, startup, repairs and
maintenance of equipment. The right candidate will deliver a superior
customer service experience and develop and maintain relationships with
both internal and external customers. What you\'ll do: Create reports of
the customers they serviced that day Manage day to day customer service
needs Outside service schedule planning Manage service projects
including component and shipping needs Follow all the company\'s
procedures Complete all in house equipment electrical panel build up,
installation and testing Develop work instructions for upgrades and
repairs Program PLC and Smoker house controls Perform scheduled
preventive maintenance plans for customers Manage all on-site
installation, maintenance, repairs, and testing tasks to ensure proper
documentation of all related processes. Conduct new smoker start-up and
demonstrate how to use the equipment Troubleshoot any problems the
customers are having via on site, phone and email Help create and update
trouble shoot manuals Meet all the appointments in each day (Overnight
travel may be required) Respond quickly to customer problems Advise
customers on the equipment needs Make equipment upsell recommendations
to customers Collaborate with the technical team and share information
across the organization to build positive relationships with clients and
coworkers. ***** OTHER EXPERIENCE AND QUALIFICATIONS: What we\'re
looking for: High school diploma or GED equivalent Good Driving record
Ability to lift to 55 pounds Ability to stand on your feet up to 8 hours
a day Ability to use ladders Amazing problem-solving skills both
electrical and mechanical Superb customer service, communication, and
self-management skills A technical degree is preferable Ability to
diagnose problems with equipment Have a strong attention to detail
Ability to read wire schematic Great mechanical aptitude Experience with
PLC / Computer controls ***** APPLICATION INSTRUCTIONS: Apply
Online:
https://ps-seasoning.ninjagig.com/jobs/service-technician-pro-smoker/