JOB REQUIREMENTS: Position Summary: This position is responsible for the
commercial aspects of order entry, customer PO review, new customer
onboarding, and establishing relationships with our customers to provide
excellent commercial support to them. Key Responsibilities or Essential
Functions Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. Confirm pricing
and delivery of repeat production orders Review new part purchase orders
for all correct commercial information and contact customer to correct
if necessary. Provide order updates to customers and account managers as
required. Manage customer order changes and notify engineering and
production as necessary. Process intercompany orders. Field incoming
customer calls and answer questions directly or contact other resources
to provide answers. Work with accounting team to resolve billing issues.
Perform new customer on-boarding to ensure all necessary commercial
documentation is in order. Preferred/Required Education and Experience
Minimum 5 years of previous customer service experience, preferably in a
manufacturing enviroment. Required Skills/Abilities: Good working
knowledge of Microsoft Office products. Experience working in
manufacturing ERP systems Excellent customer verbal and written
communication skills Excellent organizational skills and ability to
manage and prioritize multiple projects in a fast-paced environment.
Excellent problem-solving skills Embody Fathom\'s core values: Focus on
excellence: Foster a culture of continuous improvement dedicated to
safety, quality, productivity, and on-time delivery. Transform
manufacturing: Reimagine the future of manufacturing by leveraging our
collective expertise and breadth of capabilities. Own your part: Be
accountable to yourself, your team, and our customers. Add value
together: Achieve success through teamwork and a shared commitment to
exceed stakeholder expectations. Honor our differences: Show up for each
other and our communities by consistently amplifying the individual
backgrounds, cultures, and experience of our team. Make the complex
simple: Approach challenges with creativity and deliver innovative
outcomes. Equal Opportunity Employer/Veterans/Disabled This employer
participates in E-Verify and will provide the federal government with
your Form I-9 information to confirm that you are authorized to work in
the U.S. If E-Verify cannot confirm that you are authorized to work,
this employer is required to give you written instructions and an
opportunity to contact Department of Homeland Security (DHS) or Social
Security Administration (SSA) so you can begin to resolve the issue
before the employer can take any action against you, including
terminating your employment. Employers can only use E-Verify once you
have accepted a job offer and completed the Form I-9. Equal Opportunity
Employer, including disability/protected veterans PI239463404 *****
APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/kGEygyHDojGOduk1Yh4wYG