Why work with us? Joining Outer Cape Health Services isn\'t just about
taking on a new role; it\'s about embracing a mission that goes beyond
the day-to-day. Here, you become part of a dedicated team committed to
safeguarding and nurturing invaluable community health resources. Our
ethos is built on creating a vibrant and inclusive workplace where every
team member is valued and recognized for their unique contributions. A
DAY IN THE LIFE OF THIS ROLE: The Chief Operating Officer (\"COO\")
provides leadership for achievement of Outer Cape Health Services?
(\"OCHS\") operational goals and assures the overall satisfactory
functioning to meet its mission. The COO will focus on improving the
overall patient experience while optimizing the efficiencies of the
organization. The COO is responsible for organizing and directing OCHS?s
functions and will establish standards and policy applicable to all
staff. The incumbent will also partner with the CEO in developing and
enhancing the relationship between OCHS and the community to identify
new community needs, and assist with fundraising efforts. The COO is in
charge of the day to day clinical functioning of the organization in the
absence of the CEO. SUMMARY OF DUTIES: Work with the CEO to establish
standards and develop policy required for the implementation of OCHS?s
programs, with Board approval as appropriate. Implement health center
policy for operations, including interpretation to staff, funding
sources, external agencies and the community. Direct and support
assigned departments in the development of operations including needs
assessment, analysis, planning and implementation. Develop, oversee, and
implement delivery mechanisms for health center services by continually
assessing the client base and service portfolio as well as conducting
performance analysis. Plan, develop and implement strategy and process
for operational management and development so as to meet agreed
organizational performance plans, within approved budgets and
timescales. Responsible for the evaluation and development of
operational strategy and performance in partnership with the CEO and the
executive team. Define departmental key result areas and monitors
progress in accomplishment of action plans. Work with the Director of
Quality and Compliance to develop consumer satisfaction instruments to
evaluate effectiveness of services and to determine the need for new
services. Provide programs and services that meet community needs by
expansion informed by customer and community evaluation systems,
increasing productivity, and improving service quality levels. Work with
the CEO to develop funding for new programs, services, grants, etc., as
required to meet identified community needs. WORK ENVIRONMENT: The
functions of this role are conducted in an office environment. WHAT WE
NEED FROM YOU: Previous executive-level experience in healthcare
administration, ideally within FQHCs or similar community health
settings. Experience with practice administration and/or support service
management, including supervisory experience. Effective managment and
supervisory skills Hold a degree and licensure as a Medical Doctor (MD
or DO), Physician Assistant (PA), Registered Nurse (RN), or Family Nurse
Practitioner (FNP) preferred Master?s degree preferred. Excellent oral
and written communication skills Ability to effectively communicate with
varying demographics Results and Detail-Oriented