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Description
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our office in Suffolk County, NY.
As a City Wide Facilities Solutions Manager, you will:
Serve as the focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;
Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
Train/develop your Night Manager(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations;
Implement company policies and procedures associated with client service levels.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to organize, schedule, perform and document client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
City Wide is a privately held company that emphasize a dedication to serving others with unparalleled excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support and fun.
Requirements
Track record of emphasizing and delivering excellent customer service and building strong client relationships
Solves problems proactively
Desire to learn and grow professionally
Works independently
Prior service industry experience
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & National Holidays)
401k Plan
Vehicle Allowance
Phone Allowance
Performance based commission structure