The Assistant Branch Manager is responsible for supporting the overall
management of a Retail Banking Office under the guidance of the Branch
Manager, including customer service, deposit relationship growth,
operations/compliance management, team management, and business
development. The Assistant Branch Manager will serve as a role model for
all team members and lead by example. Qualified applicants should have
prior banking and supervisory experience and may be considered for
various locations within our branch network. DUTIES: Bank Operations
& Customer Experience Manages vault, orders money and monitors cash flow
to ensure proper levels are met; verifies currency deliveries and
shipments and processes night deposit when needed Oversees ATM to ensure
adequate cash and supplies; troubleshoots when needed Processes mortgage
applications and maintains licensure under specific NMLS guidelines
Processes and underwrites consumer loan applications, approves and
declines those that fall within restrictive lending limits Ensures
customers receive exceptional service by determining needs, making
appropriate recommendations, and resolving any problems or complaints in
a timely manner Completes periodic reports for management including
Synergy, compliance, auditing, etc. Completes and/or assists with branch
scheduling and time card management, and assigns work as necessary
Adheres to security procedures by ensuring proper function of cameras,
setting alarms, opening and locking the vault, storing cash and checks
properly and responding to alarm calls Oversees the maintenance of their
branch office in the absence of the Branch Manager, including security
cameras, alarms and vaults, outside grounds and building, and office
equipment, including contact for regular preventative maintenance and
emergency repairs Assumes responsibility for branch during temporary
absences of Branch Manager Performs as Head Teller, Customer Service
Representative, Retail Banking Associate, and other duties as needed to
ensure operational requirements are met Business Development Supports
Branch Manager in the growth of their branch within the marketplace
Utilizes and promotes the branch team\'s usage of CRM (Salesforce.com)
Recognizes the opportunity to refer customers to both internal and
external partners Supports Branch Manager in promoting the Bank in
community activities and professional organizations Professional
Development Creates and fosters an inclusive team environment Provides
recognition to individuals and teams in support of the Bank\'s strategic
goals Trains and coaches staff to expand product knowledge as well as in
the sales and service effort to effectively advise on product/service
solutions Makes routine employment decisions, reviewing performance and
making salary recommendations Resolves routine personnel problems
REQUIREMENTS: Minimum of three years of banking experience preferred
Supervisory or management experience preferred High School diploma or
equivalent; Associates Degree preferred Basic business acumen and
professionalism is a must Thorough knowledge of Bank products and
services as well as Bank policies and procedures Experience and comfort
level using office equipment and program applications including: CRM,
core software, loan origination systems, Microsoft Office, scanner, cash
recycler and discriminator, etc. Willingness to support Bank growth by
offering solutions to a variety of needs while deepening relationships
and providing a quality customer experience Strong organizational and
analytical skills Customer focus with the ability to build and maintain
relationships Capable of working independently and solving problems
Detail-oriented with ability to communicate professionally, both in
writing and verbally Ability to multi-task, prioritize, and adapt to a
changing environment Must be able to work both opening and closing