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Technical Training Manager, New Tech

Location:

Hayward, CA, US, 94545

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

We are hiring a Technical Training Manager, New Technologies . In this position, you will be responsible for supporting the uptime of the rapidly growing rolling electric vehicle fleet in North America. Facilitate electrical vehicle (EV) technical training courses for service technicians of the Volvo Trucks and Mack Trucks dealer network and select fleet customers in the US and Canada. Manage the day-to-day operations of the regional technical training center for the Group Trucks North America’s (GTNA) training Academy (Trucks Academy).

Your responsibilities in this role will include (but not limited to):

• Facilitate in-person and virtual training courses in alignment with corporate communication and brand policies, guidelines, strategies, images, and messaging to drive the ultimate Volvo Trucks and Mack Trucks dealer and customer experience.

• Facilitate training for function, safety, diagnosis, repair, replacement and maintenance of all Volvo Trucks and Mack Trucks and proprietary components.

• Be familiar with function, repair, and maintenance of third-party vendor components in Volvo Trucks and Mack Trucks.

• Manage the maintenance, repairs, and professional appearance of assigned training center facility to include equipment, components, tooling, workshop and classroom, course materials and supplies.

• Work with other members of the Trucks Academy to design and develop training content.

• Participate in train-the-trainer events to learn new course content and delivery methodologies.

• Partner with members of Dealer Development to ensure dealers are in compliance with the safety protocols, necessary equipment, and special tooling requirements to service EVs as outlined in the EV Dealer Requirements.

• Adopt new learning technologies as they become available and are integrated into the curriculum and delivery platforms.

• Master competency in Mack Trucks and Volvo Trucks operations, maintenance, diagnostics and repair of all chassis, powertrain, and vendor systems.

• Achieve and maintain Volvo Trucks and Mack Trucks Master Tech certification.

• Travel domestically and internationally to facilitate onsite training courses at dealer locations, customer facilities and other Trucks Academy training centers.

• Actively pursue and participate in training and education activities that improve technical product knowledge and presentation/facilitation skills.

• Other duties as assigned.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Critical Competencies:

• Customer Focus

• Communicates effectively

• Builds Networks

• Action Oriented

• Collaborates

• Drives Results

• Standing Alone

• Self-Development

• Technical Learning

• Peer Relationship

• Perseverance

• Integrity and Trust

• Learning on the Fly

Education/Experience:

• You have an AA in Diesel Technology or equivalent relevant experience

• You have a certification in Electric Vehicle diagnosis, repair, and maintenance

• ASE Master technician certification or OE equivalent preferred

• ASTD Master Trainer certification or equivalent

What else?

• Frequent domestic travel is required, around 50%.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Competitive base salary

• Company bonus

• Comprehensive health benefits

• 401(K) with company match, as well as additional automatic company contribution

• Culture with a passion for Diversity, Equity, and Inclusion for all

• Aggressive approach to Sustainability

• Flexible work environment

• 5 - 6 weeks of annual vacation

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness, and reimbursement programs

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $93,585 - $115,605, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Ready for the next move?

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

Our technology sets the standard – our people make the difference all day every day.

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Competence Development

Organization: Mack Trucks & Volvo Trucks

Travel Required: Frequent Travel

Requisition ID: 8686

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland