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Job Description Summary
Join a dynamic team as a Field Service Engineer at BD Biosciences. You will be based in Southern Sweden (Malmö, Lund) or Denmark (Copenhagen area), providing crucial support for our innovative instruments and systems. Working with the Service Manager, your role is pivotal in ensuring operational excellence and customer satisfaction.
Our vision for BDB at BD
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Main responsibilities will include:
Perform on-site technical support including installations, repairs, and certifications according to SLAs.
Investigate, diagnose, and fix technical issues remotely, ensuring minimal customer inconvenience.
Prioritize and complete field corrective actions and preventive maintenance within defined timelines.
Maintain accurate administrative records and ensure optimal operational efficiency.
Manage personal car stock and escalate issues as per procedure to ensure quality compliance.
Explain service contract details to customers, highlighting benefits and pricing.
Conduct pre-installation checks and inform customers of necessary actions to minimize complications.
Focus on customer satisfaction, detecting needs, and communicating opportunities for business expansion.
About you:
Engineering degree or extensive relevant experience.
Skilled logical problem solver, able to work independently.
Proficient in corrective and preventative maintenance of complex laboratory equipment.
Adaptable across diverse product ranges, recognizing new technologies.
Dedicated to delivering high levels of customer service.
Competent in IT with a valid driving license.
Proficient in English and in another Nordic language.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
SWE Helsingborg – Florettgatan
Additional Locations
DNK Herlev – Lyskær
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.