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Citigroup FTO Process Engineer - Controllers VP in Heredia, Costa Rica

The Process Engineer is as a crucial member of the Finance Transformation Office. This Process Engineer role will be under the Process Excellence team leading process work for transformation initiatives with the Controllers organization. The Process Engineer will lead process capabilities across different projects, including current state assessment, end-to-end analysis to standardize, transform and automate processes through the transformation initiative working closely with multiple stakeholders in Controllers and FRSS. The Process Engineers will be situated with a cohort of other process engineers with specializations ranging from Books & Records, Reporting, Planning, Capital and Liquidity Management Processes, and Data Management and should possess one or more of these specializations. They will coordinate with not only their project workstream counterparts, but also with other process engineers to ensure that best practices are developed, shared and maintained irrespective of workstream, mitigating the development of any process silos.


  • Transform processes in scope using solutions and methods from best-in-class process flows, KPIs as appropriate to measure performance and deliver Consent Order and Strategic transformation initiatives.

  • Support the design of the Finance Process Architecture, including holistic Process inventory with different levels granularity covering multiple teams and processes across the Controllers and FRSS organization.

  • Lead current state assessment, leveraging Enterprise Architecture (CEAM) and Current State Process Mapping team, to enable processes analysis from an end-to end perspective, including processes across different geographies and products.

  • Analyze process deviations and identify opportunities for process standardization.

  • Investigate root causes and provide innovative solutions that transform the end-to-end process.

  • Implement Process Performance governance across defined Finance Process Architecture, while leveraging Citi Enterprise Architecture Methodology (CEAM).

  • Analyze key metrics for tracking performance of core processes to identify process improvement opportunities

  • Identify potential strategic initiatives and business transformational opportunities, analyze them to determine financial and strategic impact.

  • Collaborate with other process engineers and relevant Citi functions to assess improvement, digital and automation solutions

  • Train operation teams to successfully execute the transformed process


  • 7-10 years of experience in Process Engineering, business transformation and process simplification.

  • Work experience in Controllers and/or FRSS supporting Books & Records or Reporting processes.

  • Solution-oriented, consensus builder, and ability to influence adoption and change

  • Excellent quantitative and qualitative skills; being able to analyze data, draw conclusions, identify trends and issues, and diagnose root cause of issues

  • Track record of success in delivering high quality work in a fast paced and dynamic environment

  • Excellent communication skills to deliver clear message for wide variety of stakeholders

  • Analytical mindset to resolve issues in a variety of complex situations

  • A team player who will implement initiatives effectively and motivate others to carry out their work

  • Bilingual (English/ Spanish)

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Process Re-Engineering

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.