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Accenture Transaction Processing QA in Heredia, Costa Rica

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.

The Transaction Processing Analyst under QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.

Key Responsibilities

  • Perform data entry.

  • Data analysis and verification.

  • Customer Service.

  • Provide Trainings / Coaching / Refresher.

  • RETRO Repository (Process Clarification and Recommendation)

  • Dispute Resolution

  • TNA (Trainer needs analysis)

  • RCA (Root causes Analysis)

  • Advance Excel

  • PKT (Process knowledge tests)

  • Quality assurance of data entry

Required Experience

  • 1-year experience on data analysis, quality assurance: 5 Why’s, Paretto, RCA’s, RETRO, TNA, etc.

  • Scheduled from Wednesday to Sunday from 03:00pm to 10:25pm

  • Advance English and Portuguese and Excel skills to review customer’s data.

  • Develop and maintain knowledge of client and their business needs/processes.

  • Bachelor’s degree

  • Previous Experience:3-5 years’ experience in Customer Service

  • Portuguese communication skills

  • Skills

  • Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).

  • Gathers team metrics.

  • Attention to detail.

  • Customer Service.

  • Team Work

  • Training Skills

  • Adaptability

  • Creative Problem-Solving

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