Company Description
Visa is a world leader in payments and technology, with over 259 billion
payments transactions flowing safely between consumers, merchants,
financial institutions, and government entities in more than 200 countries
and territories each year. Our mission is to connect the world through the
most innovative, convenient, reliable, and secure payments network,
enabling individuals, businesses, and economies to thrive while driven by
a common purpose - to uplift everyone, everywhere by being the best way to pay
Make an impact with a purpose-driven industry leader. Join us today and
experience Life at Visa.Job Description
TheSenior Risk Operations Analystis a high visibility and demanding role,
responsible for monitoring and review of fraud alerts actioned by the Risk
Operations Center team within the Payment Fraud Disruption organization at
Visa. This position is responsible for identification and mitigation to any
risk or fraud attack affecting Visa's clients or brand. This fast-paced team
of technology expertsidentifies, investigates, disrupts and prevents
attacks targeting the global payment ecosystem. The Senior Analyst is
responsible for all aspects of monitoring, alert development, incident
review, escalation, and documentation of alerts. This position reports to
the Senior Director of the Risk Operations Center.
Note: This position requires shift work.
Primary responsibilities:
Monitor and respond to a wide variety of custom built in house solutions used
to identify potential fraud and risk based activity that may be impactful to
Visa and its clients
Ensure that incidents are escalated to the proper support teams for validation
and mitigation based on the identification of possible threats
Determine opportunities for incident handling improvements and increase
operational efficacy
Coordinate incident handling with regional Risk groups take decisive action on
events, alerts etc.
Assess impact accurately of a critical/major incident and author
communication for distribution to appropriate recipients within set periods
with guidance
Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting
platforms
Develop and drive metrics for operations and validate the accuracy of these
metrics
Compile reporting on internal incident response measures of success
Collaborate with the Payment Fraud Disruption team during fraud events to
provide real time status and data driven decision making
Take on and drive to completion varying risk projects
Secondary Responsibilities:
Collaborate with Payment Systems Intelligence to recognize and implement
measures to identify and disrupt new fraud and cybercrime threats to the
payments ecosystem and communicate them to relevant stakeholders.
Provide and oversee technical analysis support to the Global Risk organization
to protect the payment ecosystem.
Support Payment Fraud Disruption and Risk in its strategic goals of
identifying, analyzing and disrupting cybercrime and fraud threats to the
global payments ecosystem
Identify and recommend process improvements, system enhancements, and
procedural changes to increase operational efficiencies and data quality
This is a hybrid position. Hybrid employees can alternate time between both
remote and office. Employees in hybrid roles are expected to work from the
office 2-3 set days a week (determined by leadership/site), with a
general guidepost of being in the office 50% or more of the time based on
business needs.Qualifications
Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at
least 2 years of work experience with an Advanced degree (e.g. Masters,
MBA, JD, MD) or 0 years of work experience with a PhD
8+ years of experience in payment card or cybersecurity industry, payment
card investigations, cybercrime fraud and/or Red team testing
Proven experience collaborating in a team within a 24x7 Operations Center
Knowled e of transactions, systems processing transactions and overall
transaction process
Understanding of networks, risk management, network security, digital
forensics, and security operations
Prior experience with data analytics, visualization tools and concepts
Ability to respond after-hours, weekends and holidays to major fraud events
Passion for fraud schemes and cybercrime investigations
Understanding of payments process and cybercrime and fraud techniques
Design reports with meaningful trends and fraud stats
Preferred Qualifications
6 or more years of work experience with a Bachelor's Degree or 4 or more
years of relevant experience with an Advanced Degree (e.g. Masters, MBA,
JD, MD) or up to 3 years of relevant experience with a PhD
Direct experience with VisaNet, ISO 8583, transaction routing, VCMS,
Base I and Base II platforms
Familiarity with intelligence databases and analytical tools or similar
intelligence reporting systems
Analysis of cyber threat intelligence and fraud intelligence
Undergraduate degree or commensurate experience required, graduate degree
preferred
CISSP, CHFI, CEH, GIAC certificationsAdditional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office
setting. The position will require the incumbent to sit and stand at a desk,
communicate in person and by telephone, frequently operate standard office
equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability or protected
veteran status. Visa will also consider for employment qualified applicants
with criminal histories in a manner consistent with EEOC guidelines and
applicable local law.
Visa will consider for employment qualified applicants with criminal histories
in a manner consistent with applicable local law, including the requirements