Company Description
Visa is a world leader in payments and technology, with over 259 billion
payments transactions flowing safely between consumers, merchants,
financial institutions, and government entities in more than 200 countries
and territories each year. Our mission is to connect the world through the
most innovative, convenient, reliable, and secure payments network,
enabling individuals, businesses, and economies to thrive while driven by
a common purpose - to uplift everyone, everywhere by being the best way to pay
Make an impact with a purpose-driven industry leader. Join us today and
experience Life at Visa.Job Description
The Product Reliability Engineering Team seeks an experienced IT professional
to join us as a Sr. Site Reliability Engineer. The Product Reliability Team
prides itself in keeping the applications and systems of Visa up and running
to cater to the 24*7 needs of the business. These systems are truly the
backbone of our business and process millions of transactions daily for some
of the most prestigious companies in the US.
Essential Functions:
Perform day-to-day site reliability engineering functions including
Maintenance and incident resolution for all HP Non-stop Debit applications,
products, and services - including debit, prepaid and risk lines of business.
Work closely with service partners such as product development, Tandem
engineering teams to seamlessly implement the innovative solutions to improve
the reliability, scalability, and efficiency.
Assist in automating the routine tasks and processes to improve overall
efficiency and reduce human errors.
Actively participate in troubleshooting activities and SWAT calls and help
provide meaningful data insights that can drive investigation towards swift
resolution.
Assist in building comprehensive and robust documentation repositories that
can facilitate knowledge transfer among DPS Coverage and DPS Operations peers.
Implement innovative GenAI and machine learning trends to continuously
optimize the application reliability and efficiency.
Asist in implementing the modern visa observability solutions such as Anomaly
detection, operations intelligent platform (OIP), Fault Isolation tool
(FIT) across all DPS products.
Work in 12 hours shift and participate in on-call roaster to support business
24x7x365.
This is a hybrid position. Hybrid employees can alternate time between both
remote and office. Employees in hybrid roles are expected to work from the
office 2-3 set days a week (determined by leadership/site), with a
general guidepost of being in the office 50% or more of the time based on
business needs.
Qualifications
Basic Qualifications
* 2+ years of relevant work experience and a Bachelors degree, OR 5+
years of relevant work experience
Preferred Qualifications
* 3 or more years of work experience with a Bachelor's Degree or more than 2
years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
* 3-5 years of experience supporting HP Non-Stop Tandem systems and
applications running on them.
* 3-5 years of experience with payments applications such as Connex Advantage
or ACI Base24.
* Working knowledge of SQL and ability to write complex queries (preferred
SQL/MP or SQL/MX).
* Expertise in scripting languages such as - TAL, C or TACL.
* Experience with Golden Gate or similar data replication product desired.
* Experience with ISO 8583 messaging, ATM driving, or POS transactions
would be well suited.
* Candidate should be comfortable communicating with technical and
non-technical peer groups, including Account Management, Client
Services, and other technical platform and application support groups.
* Familiar with ITIL or similar framework - this is a highly audited highly
regulated industry where process plays a crucial role in our day-to-day
operations.
* Understanding of modern system architecture, including networking,
servers and databa es.
* Understanding of monitoring and alerting systems and concepts.
* Exceptional problem solving skills and ability to work under pressure.
* Strong work ethic, self-starter, ability to work in fast-paced,
team-oriented environment.Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office
setting. The position will require the incumbent to sit and stand at a desk,
communicate in person and by telephone, frequently operate standard office
equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability or protected
veteran status. Visa will also consider for employment qualified applicants
with criminal histories in a manner consistent with EEOC guidelines and
applicable local law.
Visa will consider for employment qualified applicants with criminal histories
in a manner consistent with applicable local law, including the requirements
of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this
position is 96,600.00 to 136,550.00 USD per year, which may include
potential sales incentive payments (if applicable). Salary may vary
depending on job-related factors which may include knowledge, skills,