Company Description
Visa is a world leader in payments and technology, with over 259 billion
payments transactions flowing safely between consumers, merchants,
financial institutions, and government entities in more than 200 countries
and territories each year. Our mission is to connect the world through the
most innovative, convenient, reliable, and secure payments network,
enabling individuals, businesses, and economies to thrive while driven by
a common purpose - to uplift everyone, everywhere by being the best way to pay
Make an impact with a purpose-driven industry leader. Join us today and
experience Life at Visa.Job Description
Visa's Technology Organization is a community of problem solvers and
innovators reshaping the future of commerce. We operate the world's most
sophisticated processing networks capable of handling more than 65k secure
transactions a second across 80M merchants, 15k Financial Institutions,
and billions of everyday people. While working with us you'll get to work on
complex distributed systems and solve massive scale problems centered on new
payment flows, business and data solutions, cyber security, and B2C platforms.
The Opportunity:
The Product Reliability Engineering group is looking for a bright,
passionate, and dedicated employee to join in 2nd Level Applications Support
team as a Senior Site Reliability Engineer. In this role you will be
responsible for supporting various Digital projects and supporting our
production transaction processing systems. These systems are truly the
backbone of our business and process millions of transactions daily.
The Senior Site Reliability Engineer is part of a team responsible to provide
successful implementation and management of Visa services (applications
under PRE PPD- OVN and Token Services in the production, CTE or pre-Prod
environments), ensuring the service meets the corporate quality,
security, and compliance standards, and providing the documentation for
the ongoing support and maintenance of the systems.
Essential Functions:
Responsible for providing 24X7 Application Support across multiple Visa
applications.
Responsible for applying code and operation break fixes and other proactive
maintenance activities to keep the services up and running.
Responsible for evaluating the Issues reported by Visa clients and members and
providing ongoing solutions.
Responsible for managing the performance and tuning of several Visa
applications.
Will be responsible for managing the service and ticket SLAs and managing the
workflow to achieve the SLAs.
Work will involve collaborating with multiple stakeholders in Technology -
O&I, Product Development, Product teams.
Assessing reliability and ensuring Operational Acceptance Criteria are being
met.
The Skills You Bring:
Energy and Experience: A growth mindset that is curious and passionate about
technologies and enjoys challenging projects on a global scale.
Challenge the Status Quo: Comfort in pushing the boundaries beyond
traditional solutions.
SRE Expertise: Expertise in Application Support, problem solving for
critical applications.
Builder: Experience automating and deploying modern services and
applications with quality and scalability.
Learner: Constant drive to learn new technologies such as Angular,
Kubernetes, Docker.
Partnership: Experience collaborating with Product, Test, Dev-ops, and
Agile/Scrum teams.
**We do not expect that any single candidate would fulfill all of these
characteristics. For instance, we have awesome team members who are really
focused on building scalable systems but didn't work with payments
technology or web applications before joining Visa.
This is a hybrid position. Hybrid employees can alternate time between both
remote and office. Employees in hybrid roles are expected to work from the
office 2-3 set days a week (determined by leadership/site), with a
general guidepost of being in the office 50% or more of the time based on
business needs.Qualifications
Basic Qualifications
* 2+ years of relevant work experience and a Bachelors degree, OR 5+
years of relevant work experience.
Preferred Qualifications
- 3 or more years of work experience with a Bachelor's Degree or more than 2
years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
- Experience in application support for real time applications, High volume-
high throughput apps - Intermediate level
- Red hat's version of Kubernetes, Docker called openshift/Mirantis -
Expert level
- Experience in working as a Cloud DevOps Engineer, Build & Release
Engineer, System Administrator and Automation - Expert level
- Integrated Docker container orchestration framework using Kubernetes by
creating pods, config Maps, deployments using Jenkins - Expert level