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Job Title: Bus Group Sales Coordinator
Department: Bussing Department
Reports To: Bus Group Sales Administrator/Director of Slot Operations
FLSA Status: Non-Exempt
Status: Part Time
Starting Rate: $16.58 per hour
License: Class III
Closing Date: Open Until Filled
SUMMARY : The Bus Group Sales Coordinator assists in all aspects of the sales process, from account research, proposal requests, trade shows, bookings, scheduling, welcoming bus groups, distributing casino packages, assisting guests with all inquiries, and completing post-group reports. The coordinator must be able to multi-task and change from project to project at a moment’s notice while presenting a can-do attitude. This position is a team sales environment where the ability to work independently as well as collaboratively is a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Exhibits a friendly, helpful and courteous manner when dealing with the public and fellow associates.
Must be able to use applicable software and hardware necessary for bookings, confirmation and group tracking reports. Including spreadsheet and database software.
Markets packages, bus programs in the Unites States and Canada to tour operators and group coordinators through advertising, direct mail, sales calls, trade shows, and hotel/tourism referral programs.
Constantly seeks new market territories for group business.
Communicates with all department heads, distribute weekly advanced booking reports, assists group leaders, tour agents and group leaders with bookings.
Welcomes arriving tour groups, Must be able to physically get on board bus and welcome, explain and introduce the AMC and facilities.
Distribute coupons to passengers and be accountable for coupons issued.
Maintain a written account of all line and charter bus recap reports for the respective shift.
Processing of all Charter bus reservations. Must be able to communicate verbal and written information outside business via telephone, email and fax to confirm charter sales.
Keep insurance files current.
Represents the Akwesasne Mohawk Casino’s bus program in designated areas for trade shows.
Explains Winners Club cards and assists guests with any questions or issues.
Remains current on arriving groups and notes any special needs.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.
EDUCATION and/or EXPERIENCE: High School Diploma or G.E.D required. Associates degree or two to four years related hospitality inside-sales experience and/or training; or equivalent combination of education and experience. Experience with heavy phone call volume both incoming and outgoing. Minimum two to four years’ experience utilizing computers and office based software. Preferred one-year experience in spreadsheet and customer sales database.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
TRAVEL REQUIREMENT: Must be able to travel on a regular basis both locally and internationally.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. This position requires sedentary work. The associate is only occasionally required to exert up to 10 pounds of force and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. The associate is sitting most of the time.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is occasional exposure of the associate to noise and cigarette smoke from the casino floor.
CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III Gaming License which requires an extensive background check to be used solely for employment purposes. Failure to disclose required information will result in rescinding the job offer. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is complete.
“The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.”