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Memorial Healthcare System Employee Workers Compensation Manager: HR-MHS Division in Hollywood, Florida

This position will lead a team supporting the Worker Compensation Program for the system. Ability to influence process enhancement as well as implementation of new technologies.


Manages and coordinates the administration of workers compensation claims.

Detailed responsibilities:

  • Investigates work-related injuries and claims through direct contact with employees, supervisors and other witnesses.

  • Directs injured employees to appropriate medical treatment and service providers. Monitors employee's medical condition and treatment plan.

  • Documents and records claims disposition. Prepares and submits required reports to regulatory agencies including the State.

  • Directs and assists legal personnel as needed with the handling of claims investigations, settlement and litigation.

  • Provides on demand reports on WC claims & injuries to finance, auditors, legal and State.

  • Works in collaboration with the leave case specialist in running WC claims for missed work time concurrent with FMLA if applicable.

  • Reports to third party administrator notices on incident report.

  • Works with department leaders on light duty assignments, details, duration, limitations, and instructions when applicable.

Competencies and skills:


  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

  • WORKERS COMPENSATION ADMINISTRATION: Administers, evaluates and manages the Employee Workers Compensation programs.

  • ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.

  • DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.

  • EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.

  • MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.

  • MANAGING BUDGETS: Prepares and administers departmental budgets and related expenditures.



  • Bachelors



  • Other

Education equivalent experience:


  • Bachelor's degree in related field

Other information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to maintain professional communication with internal staff, employees and leaders at all times.

Required Work Experience: 5 years relevant work experience.

RN License preferred

Working conditions:


  • Keyboard Entry 60.00%

  • Repetitive Movement Hand/Arm 60.00%

  • Sitting 60.00%

  • Standing 60.00%

  • Walking 60.00%

  • Audible Speech 60.00%

  • Hearing Acuity 60.00%

  • Depth Perception 60.00%

  • Distinguish Color 60.00%

  • Seeing - Far 60.00%

  • Seeing - Near 60.00%

  • Computer Monitor 60.00%

Organizational Profile:

Since its inception in 1953, Memorial Healthcare System has been a leader in providing high-quality healthcare services to South Florida residents. Today, it is one of the largest public healthcare systems in the nation with over 13,000 team members and highly regarded for its exceptional patient- and family-centered care. Memorial's patient, physician and employee satisfaction rates are some of the most admired in the country, and the system is recognized as a national leader in quality healthcare.

Memorial has a reputation as one of Florida's leading healthcare systems and is supported by a distinguished medical staff. In fact, the vast majority of physicians are board certified or board qualified in their specialties and have been trained at many of the nation's finest medical schools and hospitals. Because of its distinguished medical staff and services, Memorial draws patients from South Florida and beyond.

Many prestigious healthcare awards have been earned by Memorial Healthcare System and its facilities. The accolades include: Modern Healthcare magazine's Best Places to Work in Healthcare, Florida Trend magazine's Best Companies to Work for in Florida, 100 Top Hospitals, Consumer Choice Award, Best-Run Hospital, Best Nursing Staff, Best Pediatric Hospital and Best Maternity Hospital.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.