I. Summary of Position: Under the direct supervision of the pharmacist,
the pharmacy clerk assists all patients and customers providing
excellent customer service. Performs sales, ordering, marketing,
merchandising, inventory control duties and assists other pharmacy staff
members with various related duties. II. Essential Duties and
Responsibilities: 1. Follows department protocol for prescription intake
and delivery at point of sale, consistent with Holyoke Health Center
(HHC) pharmacy?s continuous quality improvement program. 2. Performs
quality control functions in accordance with the Board of Pharmacy and
consistent with HHC pharmacy policies and procedures to ensure the
prescription received and sold matches the patient?s order. 3.
Communicates promptly and politely to resolve any prescription order
ambiguity or irregularity with the pharmacist, technician, and patient
or patient representative. 4. Cleans and stocks workspace and equipment
according to prescribed methods. 5. Serves patients/customers promptly
and courteously, greets patients/customers and answers all incoming
phone calls before the third ring and offers to be of assistance. 6.
Accurately and promptly processes patient/customer payments and special
orders. 7. Handles patient/customer complaints and coordinates the
resolution of those complaints with his/her manager. 8. Regularly meets
deadlines for prescription orders, reports, operational data, billing
and other time sensitive activities. 9. Processes records of medication
and equipment dispensed to patients, computes charges, and enters data
in computer, bills customers and/or third party payers. 10. Informs the
patient or responsible person the pharmacist?s ?offer to counsel?. 11.
Promptly and accurately completes all required paperwork. 12. Orders,
receives and displays products and properly stocks supplies; prices
merchandise and regularly rotates stock. 13. Insures cleanliness of
entire store including: dusting shelves and product, vacuuming floors,
sweeping, shoveling, de-icing, cleaning bathroom and removing trash;
identifies and reports areas in need of maintenance and/or repair. 14.
Follows department protocol and responds appropriately when identifying
potential shoplifters; protects store assets and adheres to loss
prevention policies and procedures. 15. Performs other duties as
assigned. III. Qualifications (Education/Licensure/Certifications): A
high school diploma or equivalent required. IV. Essential Skills and
Experience: At least 1 year of related experience required. Excellent
communication and customer service skills, both internal and external
required, self-starter and a strong team player required. Previous
retail/pharmacy and/or knowledge of retail pharmacy products and
supplies preferred. Takes initiative and exhibits good judgment with
excellent decision making and organizational skills; maintains a
professional manner at all times when dealing with customers; ability to
maintain confidentiality at all times when dealing with a high volume of
sensitive information; daily dependability for arriving to work on time;
completes all work assignments in a professional, accurate and
conscientious manner. Proficient and professional basic phone skills
required; familiarity with computers including Windows and Microsoft
office and previous experience working with a cash register preferred.
Bilingual English/Spanish required.