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Job Description
Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.
We are proud to bring our patients and their families the best in medical care at a convenient, close to home location in East O‘ahu. Comprehensive Urgent Care at this clinic provides diagnosis and treatment of non-life threatening illness and injury for adults, adolescents, children, and infants. This Kahala Clinic features team-based primary care to consistently manage the overall health care needs for patients. Specialty Care is provided at the clinic by rotating Hawai‘i Pacific Health Specialists or in coordination with over 1,800 system Physicians and all services of Kapi‘olani, Pali Momi, and Straub Medical Centers. On-site, walk-in, laboratory and X-ray imaging bring diagnostic services to the local community supported by the most advanced electronic medical record system. The clinic’s team leverages the MyChart patient portal which engages patients to connect with their doctor and care team to manage their health, optimize their appointments, and help family members track their health.
If you are highly organized and have a talent for coordinating multiple areas in a single department, you could be the ideal candidate for our Lead Patient Service Representative position. In this role, you will coordinate work activities and staffing at our Kahala Clinic, including training and maintaining of master schedules; processing of professional/technical fees generated by department providers; interviewing, registering, admitting, updating and creating patients’ medical records; and acting as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. We are looking for someone with exceptional planning and communication skills, the ability to work in a collaborative, team-oriented environment, and a commitment to creating a healthier Hawai‘i.
Location: Straub Medical Center, Honolulu, HI
Work Schedule: Day/Evening - 8 Hours
Work Type: Full Time Regular
FTE: 1.000000
Bargaining Unit: Non-Bargaining
Starting Hourly Rate: 25.68
Exempt: No
Minimum Qualifications: High school or equivalent. Two (2) years clerical support experience in a health care setting including medical insurance and collection experience.
Preferred Qualifications: Associate’s degree in Business Administration or related field. International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification. Medical terminology experience. Microsoft Office Suite experience (Word, Excel, Power Point, Outlook).
EOE/AA/Disabled/Vets
Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
Position Patient Service Rep, Lead - Kahala, Administration
Category Administrative
Employment Type Employee
Location Straub Medical Center, Honolulu, HI
Req ID 22122