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Hungry, Humble, Honest, with Heart.
The Opportunity
We are looking for an accomplished Systems Reliability Engineer to support our cloud solution in the field and provide our customers with an enriched and successful product experience leveraging our private cloud solution.
Product Support at Nutanix
We are top-notch engineers from leading virtualization, computing, and networking companies who can handle all problems that come our way. Working closely with Sales and Software Engineers, the support team is our customers' champion.
If you have a passion for working as a team, getting the job done well, and always striving for more with an interest in how it can impact businesses, we want to talk with you.
Your Role
Collaborate with technology partners such as VMware, Citrix, and Microsoft to effectively resolve issues and implement enhancements in our ecosystem, ensuring optimal performance and customer satisfaction.
Utilize troubleshooting skills to identify, debug, and diagnose customer issues that arise in the field, ensuring prompt resolution and minimizing any disruption to their operations.
Provide support to customers on weekdays and off hours as required, following a scheduled rotational basis, to address any urgent or critical needs they may have.
Actively engage with our development engineering team to gather customer feedback and field implementation insights, driving necessary changes and improvements to our product offerings.
Take charge of developing and contributing to internal and external knowledge bases, enhancing the serviceability of our product by testing new features and developing scalable tools for efficient field deployment and auto-support infrastructure. Additionally, conduct analysis of our existing customer base to proactively mitigate any risks and minimize potential issues in the field.
What You Will Bring
You have excellent verbal and written communication skills.
You possess strong problem-solving skills.
You excel in customer service and have exceptional interpersonal skills.
You are fluent in English.
You hold a BS in Engineering or CS or possess an equivalent technical degree.
You have relevant work experience troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), and Storage Analysis.
About the Team
Meet Joaquin, Director of Worldwide Support
I Joined Nutanix in 2013 as we were a David against the Goliath, and yet we always won by creating disruption in the market and offering innovation and flexibility to our customers. I´ve previously worked in places such as Brocade and Unisys way back in the day, amazing places that offered learning and growth opportunities.
My biggest personal win so far has been raising two amazing kids away from my home country. And my biggest professional win so far has been joining Nutanix! Best decision of my professional career.
When it comes to candidates, I look for People willing to learn, grow and contribute with their knowledge to the growth of Nutanix to keep creating disruptive and innovative technologies.
I´m currently involved in life groups that promote the teaching of the right values to kids involved in tech. So we can leave a better planet for the upcoming generation.
How We Work
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.