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J&J Family of Companies Manager Business Process Management in Horsham, Pennsylvania

Manager Business Process Management - 2206076474W


Johnson & Johnson Consumer Inc . is recruiting for a Manager Business Process Management.

Johnson & Johnson Consumer Inc., based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby, BAND-AID®, NEUTROGENA®, TYLENOL®, MOTRIN®, and LISTERINE®. Each one of our consumer businesses embraces innovative science to create products that anticipate consumer needs and create experiences that help them live healthy, vibrant lives.

Key Responsibilities:

  • Support business partners in the Office of Consumer Medical Safety.

  • As the single point of contact, guide global business process owners and team members by overseeing the end-to-end delivery of process and applicable training.

  • Support project management across the full life cycle from a process design, procedural document delivery, training strategy, training delivery and final implementation.

  • Supports analysis of business processes across a variety of dedicated processes.

  • Document development: Work closely with business process owners to understand the requirements towards documentation, facilitate documentation review and cross-functional feedback, and work independently and with foresight to move documentation to approval.

  • Responsible for overall development and ensuring Quality by Design principles are instigated in all deliverables of business process management.

  • Training development: Assess training delivery needs and develop training storyboards that will be created and uploaded to the learning management system

  • Identify target training audiences applicable to procedural documents and mapped to training curriculum.

  • Managing multiple projects, follow up on project plans, tasks, schedules, scope, timelines and deliverables.

  • Support a clear vision in business process management for business partners by setting strategy and bringing innovative ways of working.

  • Supports necessary change management, risk management, and resolve issues for projects.

  • Expected to work effectively in the use of internal systems, tools, and processes.

  • Provide updates to management and individual business owners by reporting on project progress and resolution of issues.


Experience and Skills:

  • A minimum of a bachelor’s degree is required.

  • Experience working in a regional or global environment is preferred.

  • A minimum of 6 years of related experience and/or training (Training coordinator, Training Specialist or similar role) in a regulated (GxP) environment is desired. This includes experience analyzing business requirements, conducting training needs analysis, and formulating training solutions.

  • Experience managing the life cycle of controlled procedural documents (SOPs, Wis, etc) for regulated functions is desired.

  • Knowledge of Pharmacovigilance or pharmaceutical industry is preferred.

  • Knowledge of one or more Learning Management Systems (LMS) is preferred.

  • Strong organizational, analytical, and problem-solving skills.

  • Strong written, verbal and interpersonal communication skills.

  • Ability to work autonomously, while also having the ability to build and maintain key relationships, influence, and work with others in a positive and collaborative manner.

  • Versatility, flexibility, and a willingness to work in a team-based environment with evolving priorities.

  • Understanding and application of basic project management tools and practices to lead a project is required.

  • Inclusive, flexible and adaptive working across time zones with remote colleagues and stakeholders, is required.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health and your employment would be governed by New Consumer Health’s employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by New Consumer Health at an appropriate time and subject to any necessary consultation processes.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit

Primary Location NA-US-Pennsylvania-Horsham

Other Locations NA-US-New Jersey-Skillman, NA-US-New Jersey-Titusville

Organization Johnson & Johnson Consumer Inc. (6101)

Job Function Pharmacovigilance

Req ID: 2206076474W