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Sterling McCall Lexus is part of Group 1 Automotive, a leader in automotive retail and service. We are looking for talented and motivated individuals to join our team and to help our growing service business, and drive customer loyalty by providing an exceptional customer experience to each and every guest. Our Driver / Loaner Car Coordinator should be passionate about customer service and enjoy interacting with people throughout the working day.
Benefits
Health, Dental, Vision, Life and Disability Insurance
401(k) with company match
Paid Time-off
Employee stock purchase plan
Employee vehicle purchase program
Performance / longevity bonuses
Responsibilities
Greeting customers in a timely and friendly manner
Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers
Make sure loaner vehicles are filled to at least 1/2 or fuel tank before loaning them out.
Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center.
Responsible for ensuring proper documentation requirements are met for all loaner contracts.
Ensure loaners are lined up and ready for the early appointments in the morning.
Escort customers to the vehicle, perform a walk around, cover preexisting damage, and fuel levels.
Customer pickup & drop off of vehicles
Maintain lot order
Cleans service and other areas as directed by management.
Must be alert of traffic flow in service lots.
Must follow all company safety policies and procedures and immediately report any and all accidents to a manager.
Other duties may be assigned by management.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications
High School diploma or equivalent
Strong desire to provide an exceptional customer experience
Ability to achieve targeted goals
Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
Valid in-state driver’s license and must maintain an acceptable, safe driving record
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive is an Equal Employment Opportunity Employer.
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ID: 2023-29251
External Company Name: Group 1 Automotive, Inc.
External Company URL: http://www.group1auto.com
Street: 10422 Southwest Freeway