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Job description :
Microsoft Dynamics 365 - Customer Service
KEY RESPONSIBILITIES :
• Should have around 6-10 Years of experience in implementations using Microsoft Technologies with core skillset on MS Dynamics 365 customer service Module
• Experience in deployment of solutions, managing pipelines and managing solutions using Github.
• Should have experience in production ticket management and SLA adherence.
• Should have experience of Implement and configure the Dynamics 365 Customer Service module according to business requirements.
• Customize and extend the functionality of the Dynamics 365 Customer Service module using configuration and customization tools.
• Develop and maintain documentation related to system configuration, customization, and integration.
• Provide technical support and troubleshooting assistance to end-users.
Required Skills:
Continuously monitor system performance and recommend optimizations to enhance efficiency and usability.
Must have exposure on Azure Web Apps, Web Jobs, Function Apps, DevOps, Troubleshooting, Deployments.
Must have exposure on Power App, Power Automate and be ready to development applications using Power Platform.
Should have strong hands on experience in developing Plugins and Custom WF activities with solution approach.
Should have strong hands on experience in client scripting, MSD Supported Client APIs and Consuming Web APIs and REST
Must have hands-on exposure in Azure deployment, configuration and troubleshooting custom implementations deployed in Azure.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Programmer/Analyst
Organization: NA APPS LOC PRACTICE
Title: Microsoft Dynamics 365 Lead Developer
Location: TX-Houston
Requisition ID: 075957