JOB REQUIREMENTS: Description The Lead Patient Services Representative
is responsible for patient registration and check in as well as clinical
support duties. In addition, this role will support Patient Services
Representative team members and daily operations of clinic front desk.
This is a full-time position working M-F from 8:00 am - 5:00 pm out of
our Stillwater and Hudson locations. Twin Cities Orthopedics is an
operating division of Infinite Health Collaborative (i-Health), a group
of local medical practices, owned and led by its physicians, on a
mission to give patients more control over their healthcare. We offer a
comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with
Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and
more. Essential Functions: Oversee department daily operations and staff
productivity; ensure excellent patient service and delivery of care.
Coordinate department work schedules (e.g. ensure proper staffing
levels, coverage for lunch, oversee breaks, etc.) Partner with
supervisor to ensure staff members receive recognition, development and
coaching when appropriate Train and assist Patient Services
Representatives as needed Work with supervisor to maintain consistent
training policies and processes Actively participate in meetings and
other communications processes; share information timely, accurately and
completely with others as needed Excellent communication with all
departments in the clinic; acting as a liaison between care teams and
front desk Greet and register patients; collect co-payments,
pre-payments, insurance information, and photo ID Verify and document
insurance information as defined by current business practices Accurate
and timely scheduling of new and existing patients in the current
practice management system Communicate all pertinent information to
patients, including: appointment information, directions, check-in
times, referral information and copayments Chart preparation and
management Maintain a working knowledge of health care plan requirements
and health plan networks Maintain timely communication with patients,
families, and staff Any and all other duties as assigned Education and
Experience Requirements: High School diploma/GED or equivalent
Proficient in Microsoft Word, Outlook, and Excel Customer Service
experience required Medical reception experience required Knowledge of
TCO resources and policies preferred Must complete Patient Experience
Training upon hiring Essential Requirements - Ability to: Comply with
company policies, procedures, practices and business ethics guidelines.
Complete job required training. Comply with all applicable laws and
regulations, (e.g.... For full info follow application link. Infinite
Health Collaborative (i-Health) is an Equal Employment/Affirmative
Action employer and will make reasonable accommodations in compliance
with the Americans with Disabilities Act of 1990 and the ADA Amendments
Act of 2008. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/10C970C096684316