Sales Customer Service Representative
Job Locations
US-CA-Huntington Beach
ID
2024-14179
Overview
Element has an opportunity for a Customer Service Representative (CSR),
primarily responsible for handling straightforward price and requests for
quotes (RFQ's) from our customers via email or over the phone and
following up on pending or issued quotations.
The Customer Service Representative may also be involved in identifying new
sales opportunities through proactive questioning to ensure maximum share of
customers' testing business. The ideal candidate will be customer focused,
action oriented, approachable and patience.
Responsibilities
Primarily involved in the access and persuasion steps of the sales process;
including qualifying, relationship building, needs evaluation, solution
development / presentation and closing
Proactively engage with customers using phone, email, web conferencing
Identify current and future customer service requirements by establishing
personal rapport with potential and actual customers, acting as a liaison
between the customers and Element Material Technology
Manage relationships with customers
Focus on straightforward quotation enquiries for standard products & services
Gain pricing and lead time from standard price lists
Work with departments to resolve complaints
Process sales invoices, quoting and provide status report to clients
When applicable handle requests for information (e.g. shipping / delivery
dates)
Actively utilise Customer Relationship Management (CRM) tool to record
activities, ensuring contact details are accurate, duplicates are
removed, new information is added and accurate call / visit logs are entered
Achieve sales goals by converting and penetrating accounts
Build and maintain a working knowledge of Element Material Technology service
offerings; participate in training / coaching opportunities
Ensure compliance with all Element Materials Technology policies including but
not limited to Terms and Conditions, trade compliance, treatment of
others, moral code of conduct, and employee handbook
Ensure adherence to all applicable laws pertaining to safety, environment
and corporate governance
Skills / Qualifications
3 years of customer service experience with quoting experience strongly
preferred
Ability to read and interpret documents such as customer quotes /
contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence. Ability to speak
effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest,
commissions and proportions and apply concepts of basic algebra and geometry.
Ability to solve practical customer problems
Ability to interpret a variety of instructions, data and details furnished
in written, oral, diagram, or schedule form
A valid driver's license, with an acceptable driving record under
Element's policy
Experience in interpreting testing procedures and requirements desired
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
Ability to remain calm when faced with mounting pressure related to deadlines
and multiple priorities
Well-developed oral and written communication skills to meet a variety of
communication needs with strong interpersonal skills that foster open upward
and downward communication built on mutual respect
Ability to interface with clients, win new work and determine their
requirements; helps develops proposals including cost estimates, work plan
and terms and conditions
Company Overview
Element is one of the fastest growing testing, inspection and certification
businesses in the world. Globally we have more than 9,000 brilliant minds
operating from 270 sites across 30 countries. Together we share an ambitious
purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, e help customers make certain that
their products, materials, processes and services are safe, compliant
and fit for purpose. From early R&D, through complex regulatory approvals
and into production, our global laboratory network of scientists,
engineers, and technologists support customers to achieve assurance over
product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being
part of a smaller company. We empower you to take charge of your career,
and... For full info follow application link.
At Element, we always take pride in putting our people first. We are an
equal opportunity employer