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Job Title: Field Service Representative FLSA Status: Non-Exempt Department: Services Group Regular Full Time Location: Anywhere in the Northeast USA (Will report to Huntington, WV) About Cooper Machinery Services: Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer, Ajax, Superior, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base. Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary. General Field Service Representative Summary: Field Service Representative will provide hands-on technical and operations support of Reciprocating Compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required. Subject Matter experts that run individual jobs and are the appointed Cooper liaison to the customer. Oversee and delegate work assignments. Responsible for writing up Field Service workbooks. To be a successful Field Service Representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills. Essential Duties and Responsibilities: The responsibilities of the field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule. Serve as a Technical Subject Matter Expert (SME) in all technical areas of Field Services customer support. Providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also expected to be an expert in the following: Providing on-site technical support and performing customer support tasks. Delivering, installing, repairing, maintaining, and testing equipment. Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures. Determining customer needs and offering recommendations. Collaborating with colleagues and sharing information to ensure top-notch customer support. Managing work progress and ensuring adherence to schedules. Tracking and documenting work progress and writing service reports. Adhering to all of the company's rules and regulations. Developing and maintaining strong customer relationships. Travel 200-300 days per year anywhere from 2-14 weeks at a time. Work extended hours up to 10-14 hours per day including weekends/holidays, 6 7 days per week. A typical work week can be 60-84 hours. Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long...
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