The Assistant Bakery Manager is responsible to assist the Bakery Manager
by providing direct supervision of the Bakery department operations
including providing customer service & assuring that associates are
following company policies & procedures. He/she is responsible for
following the customer satisfaction behaviors, to include being
friendly, responsive, knowledgeable & passionate. He/she is also
responsible for achieving production & budget objectives. This position
includes performing stocking duties as needed. He/she must have
excellent customer service skills, as he/she is the role model for other
associates. ESSENTIAL JOB FUNCTIONS: Assist in increasing sales by
utilizing the five steps of retail selling - Connect with the customer;
qualify the customer; present solutions; closing the sale & create a
customer for life. Assure that all Company & Department specific
policies & procedures are adhered to on a regular basis. Perform job
functions of other Department personnel in their absence &/or in
addition to them. In the absence of the Department Manager, the
Assistant Department Manager is in charge of the Department & performs
the management functions of the Department. Effectively supervise 2 to
30 associates in a fast paced & multi-functional environment & take
appropriate disciplinary action when necessary. Operate various store
computer systems. ADDITIONAL JOB FUNCTIONS: Assist the Department
Manager in conducting periodic reviews of work practices & providing
information to Store Management. Assist the Department Manager in
achieving other objectives including, but not limited to food safety,
workplace safety, & company audits. Other duties as assigned by Store
Management. ASSIGNMENT, REVIEW, & APPROVAL OF WORK: Assistant Department
Managers assign, review, & approve work of all clerks under their direct
supervision. Assistant Department Managers must take the initiative to
foresee work that needs to be completed & see to it that it is completed
in a timely fashion. Assistant Department Managers determine appropriate
staffing levels for each shift based on business needs. The Assistant
Department Manager generally prepares work schedules on a weekly basis.
RESPONSIBILITY Make recommendations on staffing the Department;
interview & recommend hiring of Department personnel; Assign work to,
direct the work of & train Department personnel; Assist the Department
Manager in completing performance appraisals on all Department
personnel; Recommend discipline up to & including termination; to impose
immediate suspension of Department personnel, subject to approval of the
Department or Store Director. Schedule work hours & time off for
Department personnel; Authorize & assign overtime; Accept valid excuses
for absences, tardiness or leaving early. Responsible for the
supervision of the entire department in the absence of or in addition to
the Department Manager. Responsible for achieving goals established by
the Store Director & Department Manager. Responsible to know,
understand, & support department specific policies & procedures. Ensure
that associates perform their work in a safe & ergonomically correct
manner. Assistant Department Managers must take action on unsafe working
conditions when appropriate. KNOWLEDGE & BACKGROUND REQUIRED: Must be at
least 18 years old. Ability to handle multiple priorities in a
fast-paced environment. Problem solving ability. Some on the job
training is provided KNOWLEDGE & BACKGROUND DESIRED: Thorough
understanding of Company & Department specific policies & procedures.
Good judgment, the ability to make sound decisions & to solve any
problems arising in the course of performing the work of the Department
Excellent customer service skills. Ability to understand customers?
needs & ask questions to expedite the handling of requests. High school
diploma or better.