Assistant Team Leaders are responsible for providing customers with a
unique shopping experience by utilizing the G.U.E.S.T. service approach.
The Assistant Team Leaders responsibilities also include: building and
inspiring high-performing teams who deliver results, managing payroll,
training staff in all areas of the store, executing and maintaining
visual presentation standards, and holding the team accountable for
upholding The Paper Store mission statement, standards, and policies.
KEY RESPONSIBILITIES: Act as a TPS Champion by modeling the G.U.E.S.T.
service approach, and consistently delivering World Class Service Greet
and welcome every customer warmly and with enthusiasm Explain product
features and benefits in relation to the customers? needs by providing
in-depth product knowledge Suggest additional items to build onto sales
by utilizing effective selling techniques Thank the customer sincerely
and invite them to return and shop with us again Inspire and motivate
the team daily by delivering positive feedback and utilizing TPS
recognition programs Contribute to a positive work environment by
modeling ethical behavior, fostering open communication, and maintaining
confidential information as required Willingly assume all Store Team
Leader responsibilities in their absence Demonstrate the ability to make
decisions with sound judgement, in the best interest of the TPS
customer, store team and business Demonstrate a commitment to training
and development utilizing all training resources available Demonstrate
ability to cross train Associates, Key holders, and Department Managers
in all areas of the store to build bench strength and a succession plan
for leadership in all departments Continually train and coach associates
in all areas of the business including: visual/merchandising tasks and
standards, operational tasks, compliance to company policies and GUEST
service behaviors Execute strategies to drive sales and customer loyalty
through: Effective Sales and Service Leader behaviors, The Hallmark
Crown Rewards Program, TPS Customer Capture, and Store Events After
comprehensive training, performing ear piercings and providing a safe,
sanitary experience in accordance with state, federal and CDC
guidelines. (select locations) Resolve conflicts, problem solve and
facilitate complex conversations with honesty and respect Effectively
manage supply, and payroll budgets on a weekly/monthly basis Perform
management functions as expected. This includes but is not limited to:
opening and closing of the store, management functions on point of sale,
managing the sales floor, coordinating break schedule, etc. Complete all
other related tasks/direction as assigned within assigned time frame
Assist Store Team Leader to achieve hiring goals and maintain a staff
that meets the needs of the business Fill open positions within 30 days
by actively networking and recruiting Ensure compliance to all company
Policies, Procedures and expectations After comprehensive training,
performing ear piercings and providing a safe, sanitary experience in
accordance with state, federal and CDC guidelines. (select locations)
JOB REQUIREMENTS: Previous experience in specialty retail management is
preferred Ability to create a team environment through positive
leadership Ability to work a flexible schedule to include nights,
weekends, and holidays Demonstrate the resourcefulness and initiative to
problem solve, operate strategically, and act as a team builder
Demonstrate an ability to multi task, while being attentive to customers
Proficient in using Microsoft Office and POS Systems Ability to be
mobile on the sales floor and/or stock room for extended periods of
time. Ability to lift and mobilize medium to large items up to 50 lbs.,
while utilizing appropriate safety techniques Professional presentation
in attire, demeanor, appearance and compliance to company dress code