As Field Service Technician-Network, you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). You will perform work associated with splicing and maintaining outside plant facilities and equipment. You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable. You will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks.
You will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will understand how to use and demonstrate TDS products and seek sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE. You may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.
This position can be hired at either a Field Service Technician (requisition #2024-23440), or a Field Service Technician-Network (requisition #2024-23441) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.
TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban, and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol-based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.
TDS Telecom, headquartered in Madison, Wis., employs 3,600 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.