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• South Florida Business Journal, Best Places to Work 2024

• Inc. 5000 Fastest-Growing Private Companies in America 2024

• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties

• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)

• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM (https://www.youtube.com/watch?v=NspiqEzcgRQ&t=2s) )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling (https://www.modmed.com/company/leadership/) , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

Are you an experienced leader with exceptional operational aptitude and a strong network in Hyderabad? ModMed (http://www.modmed.com) is looking for a Director of Operations to spearhead our efforts in our positive & growing Hyderabad office. In this position, you will be a key leader for our operations in India, overseeing both direct employees and vendors. You will focus on optimizing performance and ensuring seamless daily operations. You will manage and negotiate key vendor relationships, real estate, and facilities while aligning with our global teams to support headcount plans and strategic goals. Your role will also involve overseeing budgets, ensuring compliance with regulations, and playing a critical part in risk management and business continuity. If you have a strategic mindset, substantial operational experience, and a passion for driving growth and scale, this may be the opportunity for you. Join us in our mission to “modernize medicine”.

Operational Management:

• Provide strategic and tactical operational oversight of the site to ensure efficient operations

• Manage a team both directly and indirectly in the administration and support of site facilities.

Performance Metrics

• Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement

• Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making.

• Provide regular performance metrics updates to the local India Leadership Team

Vendor Management

• Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors.

Real Estate and Facilities Management

• Workforce/Capacity Planning: Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast

• Facility Management: Direct management of Office Managers, transportation services and on-site catering

• Facility Management: Manage relationships with real estate landlord, vendors, contractors etc for lease management and any managed service we engage with

• Facility Management: Budget oversight - manage budget for site operations, ensuring cost controls are in place

Compliance and Risk Management:

• Regulatory Compliance - In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable.

• Lead local Emergency Response and Business Continuity

• Risk Management: Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India

Financial Oversight:

• Manage the GCC's budget, ensuring financial objectives are met.

Procurement Management

• Manage the procurement process for all India-specific procurements

Skills & Qualifications

Experience:

• Master’s in Business Management

• Over 15 years of experience leading operations of software development organizations with 1000+ employees

• Deep ties with the local Hyderabad tech community, academia, vendors, and government ecosystem

• Extensive Experience working with the Leadership Team of reputed US Software Development Organizations

• Experience with the US Health Tech space would be an added advantage.

• Fluency in English, Telugu and Hindi

Competencies

• Strategic Thinking

• Operational Excellence

• Leadership and People Management

• Financial Acumen

• Stakeholder Management

• Compliance and Risk Management

• Cultural Sensitivity

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,

• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,

• Allowances: Annual wellness allowance to support your well-being and productivity,

• Earned, casual, and sick leaves to maintain a healthy work-life balance,

• Bereavement leave for difficult times and extended medical leave options,

• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,

• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,

• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

• Generous Paid Time Off and Paid Parental Leave programs,

• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,

• Company-sponsored Business Resource & Special Interest Groups (https://www.modmed.com/company/social-responsibility/) that provide engaged and supportive communities within ModMed,

• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,

• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,

• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website (https://consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams) .