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Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India

• Role: Manager Carrier Excellence Location: Hyderabad Full/ Part-time: Full Time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About the role Leads team of intermediate to experienced quality professionals, setting objectives and guiding others on the execution and approach for achievement by using Carrier Excellence/Continuous Improvement tools resulting in improved operational results. Responsible for moderate to significant improvements to processes, systems and products to enhance quality performance. Key Responsibilities:

GROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners and develop training content and deliver the trainings. Help set Continuous Improvement / Lean goals for Globally/ hubs and assist in leading the effort to achieve them.

DELIVER & SUSTAIN RESULTS: Apply the Continuous Improvement / Lean methodology, develop a global plan and lead its execution – ultimately linked to the business strategy and results and closely aligned with the CBS priorities. Project management of identified Improvement activities and tracking and enabling delivery.

DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, Develop and Coach Cx Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture. Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking

TOOLS EXPERT: Be able to lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams globally. The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level.

Role Purpose:

The Cx Manager has responsibility for achieving operational objectives by contributing information and analysis to strategic plans and review; developing action plans and recommendations to meet productivity, quality, and customer-service standards training and coaching on Continuous Improvement initiatives.

Working closely with the Service Excellence team members, Global Process Owners, Operational Leaders, and 3rd party service providers Define and Implement Continuous Improvement/ Carrier Excellence culture

Minimum Requirements:

Black Belt with Improvement coaching expertise in Service Industry with at least 5 to 7 years of relevant experience in Service Industry

Project Management, Continuous Improvement Expert

Ability to deliver work through influence is important; as selection criteria the candidates will have to be able to evidence strong examples of changing “hearts and minds” and are therefore are most likely to be both “people” and “project” led change agents.

Ability to generate outstanding visual reports, project management of improvements tracking and delivery, demonstrated capability to apply Lean/Lean Sigma Philosophy and Tools.

Effective Communication skills (presentation, effective conversations, written)

Good interpersonal skills.

Strong Facilitation & coaching skills (teamwork and team building)

Accreditation as a Kaizen Facilitator would be a significant plus

Change management experience

Job Description

Manages all levels of professional level Carrier Excellence employees focused on reengineering initiatives that utilize lean, continuous improvement, project management, and business integration skill sets.

Directs employees to apply Carrier Excellence tools and methodologies in business and manufacturing environments to drive best in class processes while working to become a recognized Carrier Excellence Practitioner/Carrier Excellence Master.

Ensures that best practices related to quality control procedures are used to effectively evaluate an organization's products.

Leads Carrier Excellence Site Assessments for small sites to enable Carrier Excellence site and cell certifications.

Analyzes monthly Carrier Excellence Performance Metrics to ensure that organization objectives in the areas of cost, efficiency, and quality are met.

Directs employees to demonstrate proper application and interpretation of the Carrier Excellence criteria in order to gain certification as an Carrier Excellence Silver/Gold assessor.

Provides highly specialized expertise and content for Carrier Excellence training materials to ensure a successful Carrier Excellence Certification Program.

Minimum Requirements

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one work area.

Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

University Degree or equivalent experience and a minimum of 5 years prior relevant experience

OR

Advanced Degree in a related field and a minimum of 3 years experience

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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