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Kyndryl, Inc. Service Availability Manager in HYDERABAD, India

Your Role and Responsibilities

Your Role and Responsibilities :

As Service Availability Manager, you will focus on the Availability Management for GTS Infrastructure Services Clients.

You will optimize the availability of IT infrastructure, systems and services to meet the commitments IBM has made to its clients related to availability target levels in a cost-effective manner.

You will use technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. They provide a holistic view of the client's environment and make recommendations to improve overall service availability.


Responsible to develop and maintain Availability Plans which prioritizes and plans IT availability.

Monitor IT availability levels by comparing actual levels against targets and addressing shortfalls.

Focus on automating the manual IAM tasks using standard tools

Perform multiple roles related to the delivery of Identity and access management automation tools services to IBM, and Client

Responsibilities include Requirement gathering, Crafting the solution, Development, Testing, Implementation / Deployment of the solution, installation of IAM tools, integration with services

IAM tools customization, generation of reports from IAM tools, workflow and policies, authentication / authorization and SSO federation integration, applying security policies, compliance process and security regulations, privileged identity (shared id) management, Maintenance of the tools, and support.

Handle single to multiple accounts as required

Provide domain expertise in specific areas such as logical IAM tools like ISIM, ISAM, IGI, PIM, UAT, MFIM, SiteMinder, Control minder, Centrify, Cyberark and prepare audit readiness and compliance

Required Technical and Professional Expertise

8+ Years of experience in Service Availability Management

Ability to articulate standard methodologies for during implementation

Proven experience in risk-based systems running on Several Server platforms along with OS clustering, writing shell scripting, partitioning and virtualization

Demonstrated experience in handling day-to-day Server and operating system installation, migration and break-fix support

Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs

Preferred Technical and Professional Experience

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Up-to-date technical knowledge by attending educational workshops, reviewing publications

Required Education Bachelor's Degree

Preferred Education Master's Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Availability Manager

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No