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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Engage with users through interviews, surveys, and testing to uncover their unique needs and challenges in the healthcare landscape, enabling us to design impactful solutions
Translates product, business and technical requirements into rich engaging member experiences
Craft intuitive prototypes and high-fidelity designs that not only resonate with users but also elevate their experiences, transforming complex healthcare problems into simple solutions
Partner with diverse teams of other designers, product managers, developers, and healthcare professionals to co-create and iterate on designs based on user feedback and technical constraints
Practice agile user-centered design process that prioritizes user needs and business goals
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualification:
Key Skills:
User-Centric Research: solid ability to conduct qualitative and quantitative research to take data informed design decisions that truly resonate with their needs
Prototyping Skills: Proficient in creating rapid wireframes and interactive prototypes using Figma, transforming concepts into tangible experiences that users can interact with
Visual Acumen: With a keen eye for composition, typography, and visual balance, you’ll craft designs that are not only functional but also visually captivating, making each interaction a delight
Effective Communication: Excellent interpersonal skills for working effectively within cross-functional teams. You have a knack for storytelling, enabling you to effectively convey your research methods and insights to stakeholders with clarity and impact
Empathy: a profound ability to understand the emotions and experiences of patients, allowing for the creation of compassionate, user-centered designs that truly address their unique healthcare journeys and challenges
Outcome-Driven Mindset: A solid capability to demonstrate how design decisions impacted users and business outcomes, ensuring that every choice contributes to meaningful impact and success
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.