At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.QUALIFICATIONS:• High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required• A+ Certification or other technology certifications a plus
Excellent written and oral communication both English and Spanish or Portuguese.TECHNICAL SKILLS:• Hardware/software installation.• Hardware/software troubleshooting.• Basic understanding of software monitoring tools.• Understanding backup procedures.• Good problem-solving skills.• Good organizational skills.• Ability to travel less than 25%.• All other duties as assigned.ACCOUNTABILITIES:• Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.• Provide support and technical setup at some trade shows which includes periodic travel.• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
Receives emails and phone calls from consumers/customers who have issues logging in. This includes setting up the User IDs and passwords, and unlocking passwords inside the portal.
Assists customers with errors encountered while navigating the website or while using the ThreatMetrix product, such as but not limited to, setting up their account.
Provides assistance on API (Application Programming Interface) infrastructure - analyzes the API being sent and makes sure it reaches the platform by validating it within the TMX portal and its servers.
• All other duties as assigned.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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