At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Accountabilities
Generate leads for our events based on show brief provided by BU
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts / leads on our database
Execute campaigns to invite visitors to our event
Proactively calls visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with
the exhibitors (matchmaking)
Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX
as a supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
Hard/Technical, Soft Skills and Complimentary Skills
Basic knowledge in MS Word, Excel and PowerPoint
Strong analytical, quantitative an deductive reasoning skills
Keen attention to details
Strong verbal and written communication skills
Able to handle objections from customer
Excellent customer service skills
Project Coordination
Stakeholder Management
Qualifications:
Bachelor's degree holder, any degree
At least 1 year of relevant experience
Experience dealing with various stakeholders in a global perspective
Experience in lead generation preferred
Experience in back-office support for e-mails and chat
Call Taking experience
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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