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GrafTech International Holdings Inc. is the leader in the graphite industry focused on maximizing customers' bottom lines and providing unparalleled service, while developing cutting-edge technology that sets the standard in the steel industry. We have an immediate opening for a Sales Account Manager - US & Canada. The position will be based out of the Brooklyn Heights, OH location. The successful candidate holds a critical role responsible for supporting and growing sales revenue and market share at assigned customer accounts in USA/Canada. This high-profile role requires engaging customers at all levels: procurement, operations, technical, and senior management, with the goal of increasing GrafTech account market share to drive growth in graphite electrode sales. Specific Responsibilities: Delivers the sales volume and revenue forecasts in line with the annual business plan and is responsible for its accuracy within assigned customer accounts. This role has volume, revenue and margin responsibility. Accountable for developing and executing account strategies that meet or exceed volume, price, and share growth as established in the Annual Business Plan (ABP). Value proposition selling and influencing skills to maximize the return from existing business. Lead development of new growth in graphite electrode and by-products sales. Establishes strong commercial and technical relationships with customers and works internally with various functions (Sales, CSR, CTS, Supply Chain, Quality, Marketing, Finance and Legal) to deliver the best experience to our customers. Visit customers to enhance product application and acquire competitive performance information for the purpose of providing input for planning internal continuous improvement projects Ensures business strategies, commercial and technical deliverables are integrated into key account management plans (KAM) and communicated with customers. Proper use and maintenance of CRM database including: i. entering accurate sales forecast volume, pricing and timing, ii. reporting from personal visits and relevant customer communications, iii. registering of customers operating rate and inventory levels, iv preparing quotations, as well as v. market and competitive intelligence. Negotiate new and manage existing customer contracts including reviews, renewals, enforcing contract terms and management of past dues with accounts receivable. Understands Company value chain and assess and communicates to customers relevant changes to the business. Takes a leadership role to solve short-term and long-term issues related to customers or processes. Promote and represent GrafTech in industry events (conferences, exhibitions, etc.) and active participation in relevant industry associations (ex: AIST) Qualifications: Bachelor degree in Engineering or business related discipline. Minimum 3 - 7 years of sales, with commercial and technical experience. Demonstrated successful Sales Account Management / Business Development in the EAF industry. Strong business & financial acumen and negotiation & communication skills. Proficient in negotiating contracts, including Terms and Conditions. Analytical skills to evaluate value chain, risks and growth potential of accounts. Demonstrated effective navigation within customers' functional areas including procurement, operations, technical, and senior management. Demonstrated ability to align cross-functional resources to support key initiatives. Preferred: MBA We offer a competitive salary and benefits package commensurate with experience and the opportunity to join a well-established organization. If you thrive in a challenging environment and have a proven track record in achieving results, come join our worldwide organization. For immediate consideration, please apply to the GrafTech International Career portal. To learn additiona