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Medtronic Field Services Engineer II (Indiana) in Indianapolis, Indiana

Field Services Engineer II (Indiana)

Location:

Indianapolis, Indiana, United States

Requisition #:

22000C2V

Post Date:

Jun 23, 2022

Careers That Change Lives

The Field Service Engineer is the primary technical representative for Medtronic Cardiac Surgery. The FSR is responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers equipment with minimal supervision or direction. Contributes to revenue objectives through the sale of service agreements, parts, and accessories to customers within individual territory.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This position will support a territory that includes Southwest OhioSouthern Indiana, Southern Illinois, Western Kentucky, andSt Louis, Missouri.

A Day in the Life

  • Provides efficient, effective repair and inspection of Medtronic Cardiac Surgery equipment and equipment of designated partners of Medtronic Cardiac Surgery.

  • Performs administrative duties to include service reports, contracts, market analysis and special reports.

  • Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers, and vehicle.

  • Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation.

  • Acts as a technical consultant for developing and nurturing customer relations, liaison between Medtronic Cardiac Surgery and the customer.

  • Anticipates, plans, schedules, educates, and fulfills customer requirements in a timely manner.

  • Provides technical support and assistance to sales, other service territories and corporate as needed. Participates in joint sales/service presentations.

  • Responsible for maintaining and development of all business potential. Includes, but not limited to promotion and sale of contracts, accessories, etc.

  • Flexibility to travel frequently- 50% of the time

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

  • High School Diploma or equivalent required.

  • 2 years of technical, clinical field service, or clinical customer support experience

Nice to Have

  • Bachelors degree in an Engineering discipline

  • Ability to apply engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation.

  • Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills

  • Experience in teaching technical subject matter

  • Excellent time management skills and detail oriented

  • Ability to work independently, self-motivated and without direct supervision.

  • Extensive direct, face to face customer contact and interaction

  • Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Cardiac Surgery products and services.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America.Must have a valid drivers license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50-75% of the time within assigned territory and may require overnight travel.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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