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When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Sr. Associate of Business Controls has multiple key responsibilities that support governance, risk and compliance activities for the Operations organization within the Business Controls Office. The primary responsibility for this position is to act as the liaison between the Internal Audit and First Line of Defense Operational teams. Key tasks related to this function include monitoring scope during the audit, providing guidance to the team on the audit process, assisting with task prioritization related to the audit, gathering requested evidence where possible and ensuring all materials are provided to the auditors via a secure channel. Internal Audits and Audit Special Projects are conducted year-round, so this will be a continuous responsibility.

Monitoring issue remediation and providing monthly status updates for issues under the Chief Operational Officer’s organization will be another focus area for this role. The incumbent will support teams in navigating the issue creation process and timely entering Operational Events as they occur.

This individual will also be a key contributor in preparing evidence for the IT FDIC/UDFI examinations and acting as the liaison between the examiners and impacted teams while they are on-site during the annual exam. This includes gathering additional materials and information requested during the exam and coordinating all necessary meetings. Further, this individual will be the liaison between the external SOX audit team and all teams impacted by the general IT controls and application testing.

What You'll Do

• Internal Audit Coordination:

• Act as a resource to the operational teams for navigating the audit process

• Manage the evidence gathering process for Internal audits that fall under the COO

• Develop strong working relationships with all control owners to facilitate the effort of gathering and submitting evidence

• Maintain working relations with Internal auditors to ensure smooth execution of audits

• Coordinate the scheduling all meetings needed throughout the duration of the audit

• Assist the Audit team with questions and follow up requests

• Issue monitoring:

• Obtain frequent updates from teams with open issues and post the update within the GRC tool issue record.

• Monitor issues against their target dates and take appropriate action if a date becomes at risk

• Prepare the Closure Memo

• Gather remediation evidence and coordinate validation efforts with the applicable Close Reviewer

• External audit/exam coordination:

• Participate in a support role with the preparation for and execution of the IT FDIC/UDFI examinations

• Assist with the annual external SOX audit, providing support for all walkthroughs and requests that impact Corporate Security or Information Technology

• Service Organization Control (SOC) Report Reviews

• Perform the review of SOC 1 and 2 reports and complete the applicable evaluation form

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum education, skills and experience required.

• Bachelor’s Degree

• 2+ years of experience working in an audit, risk management and compliance field

• Strong analytical and problem-solving skills

• Must be a self-starter, capable of focused research, collection, and analysis of information

• Ability to work both independently and in a team setting

• Leadership, teamwork, organization and time management skills are critical. Must be focused, energetic, willing to take ownership, and have a high-level of integrity

• Ability to clearly communicate with staff at all levels of the organization and maintain effective working relationships across the organization and with external parties

• Must be able to follow instructions and execute tasks independently

• Experience in building reports for Management

• Broad to advanced knowledge of computer applications such as Microsoft Excel, Word, Visio, PowerPoint, etc.

Preferred education, skills, and experience.

• Experience and knowledge of working within a GRC system

• Project Management experience

• Certifications such as CIA, CISA, CISSP, CRISC, PMP etc.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries

• Bonus incentives

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement 401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (https://salliemae.com/legal/pay-transparency-policy/) to view the U.S. Pay Transparency Policy, here (https://mandatoryview.com/productview) for federal job applicant notices, and here (https://acrobat.adobe.com/link/review?uri=urn%3Aaaid%3Ascds%3AUS%3A5637b18d-10f3-4877-a3fe-481683f1eb1c) to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.