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As the Tech Support Representative
If you’re ready to explore the next step in your career:
You’ll enjoy…
Career Opportunities – Tons of growth opportunities for your career
Standard Hours – 100% onsite. Monday-Friday (8:00a-5:00p PST).
Competitive Pay - $21.00+ an hour
Expedited Interviews – Access to additional Resume support and pre-interview questions
A day in the role…
Directly assists customers with Tier 2 technology issues, providing high-quality support with a focus on efficiency and satisfaction.
Utilizes EverBank core or vendor systems, including our client's website, mobile app, financial systems, to troubleshoot and resolve customer issues.
Follows up on escalated issues or items not resolved immediately, working closely with Bank IT partners or vendor teams to ensure timely resolution.
Maintains accurate records of customer interactions, issues, and resolutions within the CS tracker and utilization reporting systems.
Collaborates with management and other team members to refine call handling, resolution, and transfer processes.
Participates in continuous learning and training sessions to enhance technical knowledge and customer service skills.
Contributes to the ongoing improvement of the DART team’s processes and customer service delivery.
Necessary Skills and Strengths:
Financial Services | Banking | Tech Support | Account Troubleshoot | Mobile Banking | Help Desk | Call Center | Customer Service | High Volume | Application Support | Software Systems Support | Office 365
Core Experience:
3+ years tech support, customer contact and/or customer service (call center) experience in a Financial Services or banking focused organization.
Great at de-escalating issues with customers stressful situations, walking them through step by step, and drive the conversation from troubleshooting to completion.
Excellent communication, analytical, and interpersonal skills, as well as written/documentation skills.
Proficiency in technology solutions relevant to call center operations.
Strong overall technical understanding, where they can walk the customer through troubleshooting issues.
Huge benefit for the candidate to have knowledge of the following systems:
FIS Suite of Tools such as IBS, FXD, CMSe, Billpay CST, and Zelle CST.
Genesys telephony platform
A CRM or lead management tool of some kind (Dynamics, Salesforce, etc.)
Pay and Benefits
The pay range for this position is $21.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irvine,CA.
Application Deadline
This position is anticipated to close on Mar 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.