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As a Supervisor Carrier Management, you will contribute to developing the branch business plan, monitor team performance, and participate in talent management. You will oversee operational execution, ensure technology use, and support carrier procurement. Building internal relationships, resolving carrier issues, and staying updated on industry trends would also be part of your responsibilities. Additionally, you would foster a positive culture, adhere to ethical standards, and contribute to organizational projects as needed.

Responsibilities:

Talent Management:

• Provide input to management for the use in developing the branch business plan

• Measure, monitor, and communicate updates regarding performance against specific initiatives as outlined in the branch business plan

• Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution

• Gather data and provide input to support the creation of financial performance goals, including a revenue and expense budget, for the supervised team

• Encourage employee feedback through formal and informal channels (engagement survey, manager feedback)

• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations

• Assesses team talent as an input to the talent planning process

• Work with employees to establish individual metrics and performance goals; regularly review goal progress with employees

Execution:

• Track and monitor use of technology for key operational activities within the branch

• Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner

• Participate and support carrier procurement strategies for committed capacity process to provide quality coverage options

• Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results

• Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately

• Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals

• Champion organizational transformation. Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations

• Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules

• Participate in functional projects as needed

Relationship Management:

• Accountable for problem resolution to assure execution, quality and service from the carrier

• Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications:

Required:

• High School Diploma or GED

• Minimum 3 years of related logistics experience; capacity experience preferred

• Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university

• Minimum 1 year of prior supervisory experience related industry

• Entrepreneurial character

• International mindset

• Strong ability to persuade, motivate, negotiate, and influence others

• Ability to thrive under deadlines and work in a team environment, while also delivering independent results

• Driven, enthusiastic, and highly committed

• Excellent interpersonal skills

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

What we offer?

• A fun, positive and open environment which encourages thinking outside the box

• opportunity to develop your talent in a fast moving, global organization

• Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.

• Unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

• Benefits package which includes: travel allowance, meal vouchers, ICAS and ESPP

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .