POSITION SUMMARY
The Client Technologies Intern is primarily responsible for IT Customer environment. The Client Technologies Intern executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Intern also provides on-site support for the Service Desk teams as needed.
POSITION ACCOUNTABILITIES
Participates in the Enterprise Service Desk Queue Process Executes the desktop services and standards (e.g. hardware/software, data locations, etc) Executes the deployment process and desktop image components Ensures that remote and on-site support issues are resolved to customers satisfaction Maintains software version control (application and system) Maintains License Management. Maintains client security settings (e.g. admin rights, software installs, etc) Maintains customer configuration options (e.g. screensavers, page layout views, etc) and incorporate into the BorgWarner Desktop image Maintains client asset inventory, disposal, and refresh plans
POSITION COMPETENCIES (Top 10)
Customer Focus Process Management
Informing Drive for Results
Listening Action Oriented
Priority Setting Dealing with Ambiguity
Problem Solving Functional/Technical Skills
INTERNAL CUSTOMERS/CONTACTS
Enterprise Level Service Areas
EXTERNAL CUSTOMERS/CONTACTS
Enterprise Level Service Areas
SUPERVISORY RESPONSIBILITY
None
EDUCATION/EXPERIENCE QUALIFICATIONS
Actively pursuing BA/BS Computer Science or related field w/ minimum GPA of 3.0/4.0
Career interest in Information Technology
Must be self-driven and able to accomplish entry-level troubleshooting tasks with decreasing supervision
Microsoft or other industry certifications are a plus (e.g., ITIL, Microsoft)
COMPENSATION
Co-op compensation is determined by class level (i.e. Freshmen, Sophomores, Juniors, Seniors etc.)
Pay range: $16.82- $24.26.
KNOWLEDGE
Working knowledge of fundamental operations of relevant software and hardware equipment, i.e., Microsoft Windows operating systems, Dell hardware
Proficient in Microsoft Office applications
Familiar with Project Management Methodologies/Processes
Root-Cause Analysis
SKILLS AND ABILITIES
The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended as an exhaustive list of all responsibilities, duties and skills required. They may be supplemented as necessary.
Internal Use Only: Indirect Hourly
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