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Citigroup Collections Specialist in Jakarta, Indonesia

The Collections Specialist 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices. Responsibilities: Utilizes negotiation skills to resolve delinquency issues. Utilizes computer software to document calls, analyze customer problems, and resolve basic issues. Utilizes all available tools and technology to influence customer behavior with established procedures. Uses clear procedures and instructions to make choices among alternative choices of action. Works under direct supervision. May support a range of products services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Use negotiation skills to solve late payment issues. Uses computer software to document calls, analyze customer problems and solve basic problems. It uses all available tools and technology to influence the behavior of customers with established procedures. Use clear instructions and procedures to make choices among alternative action options. Works under direct supervision. Can provide assistance to a variety of products / services. Applies knowledge of procedures and activities in a wide area of ...work Pay attention to the details and to the precision in the tasks. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Negotiation, I work under pressure, Effective communication Education: High School diploma or equivalent ------------------------------------------------- Job Family Group: Operations - Collections Default ------------------------------------------------- Job Family: Core Collections ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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