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We are looking for someone who's passionate about Sea Logistics, who understands the challenges and thrives on the dynamics that each day can bring.
Your Role
You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
Your Responsibilities
To deliver + reinforce our CCL core competencies with dedicated focus in sea logistics - import.
To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To ensure the best-in-class customer onboarding + relationship management for all sea logistics - import customers.
To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
To anchor the usage + improvements of CCL core systems.
To drive customer adoption of our eco-system.
Your Skills and Experiences
3 - 5 years experience in Logistics Industry preferably in Sea Logistics Import
Bachelor degree from any field
Demonstrate ability to lead, manage, and drive the team to achieve results
Have good communication skill, teamwork, and people orientation
Proven to have customer engagement skills
Strong in analytical, strategic thinking and commercial acumen
Able to deliver message confidently and influence stakeholders
Able to converse fluently in Bahasa Indonesia and English both written and verbal
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.