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JOB REQUIREMENTS: Overview Performs clerical and lab support functions for the laboratory including reception, registration, report distribution and processing of client specimens. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects as assigned. Responsibilities Essential Duties and Responsibilities Proficient with Hospital Information System (HIS) and Laboratory Information Systems (LIS) to release orders or register patients as needed. Assess orders for special collection requirements and patient preparation. Documents appropriate diagnosis code when indicated. Resolve unusual or unclear test orders by contacting the physician, nurse or reference laboratory and documents actions taken. Research tests not orderable in the LIS for specimen requirements and appropriate billing information including price and CPT codes. Utilize Billing Information Systems and Reference Lab Information Systems to research requests and resolve requests. Refer all unresolved issues to the appropriate supervisor. Accept specimens from a variety of internal and external customers; accurately identify patients, samples and orders using two patient identifiers. Sort samples; resolve specimen identification or requisition issues. Assure appropriate processing of samples including assuring patients are registered appropriately as dictated by insurance according to regulatory requirements and tests are ordered appropriately. Accession collected specimens using LIS, centrifuge and aliquot specimens as needed and deliver to the appropriate section in the laboratory. Appropriately notify testing personnel of stat requests. Utilize LIS to appropriately receive specimens; package and track specimens for transportation to reference laboratories. Possess knowledge of insurance processes specific to reference laboratories to assure billing is done in accordance with government regulations. Possess knowledge of processing and packaging of samples to reference laboratories. Perform result entry in the LIS; perform patient registration, payment collection, data entry of demographic information, process insurance information and other procedures as necessary to support efficient sample processing. Answer and screen telephone calls in a professional and helpful manner. Research and provide results to caregivers as requested. Assist with inventory and maintenance of supplies at an appropriate level. Call critical results to the appropriate licensed caregiver and chart reports as needed. Review order monitors and investigate the collection summary report using the established guidelines. Assist in orientation and training of new partners; coach in customer service excellence on an ongoing... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7D42B9A67C144464