At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
JOB REQUIREMENTS: Overview Operates switchboard and other telecommunications systems to page and relay incoming, outgoing, and interoffice calls by performing the following duties and other duties as assigned. Partner may be required to work alternate shifts and weekends. Responsibilities Greets customers, provide facility/location information, answer and transfer incoming calls promptly and courteously in order of priority. Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge/freezer alarms, door/elevator alarms, security cameras, and emergency codes as required by facility. Announces and pages emergency codes accurately and with expediency. Assists partners with the use of the Language Line and clean Language Line phones after each use. Replace patient phones and staff pagers as needed. Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions. May vary by location. Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required. Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers. Duties may vary by location. Education and Experience Graduate of high school or equivalent. One year of customer service experience required. Three months of experience as an operator of similar equipment preferred. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the partner must have good manual dexterity to operate a keyboard and telephone; repetitive finger/wrist movement associate with use of keyboard; able to talk and hear; prolonged sitting. The partner must frequently sit; use hands to handle, finger to feel; reach; talk and hear. The partner must occasionally stand and walk; and stoop. The partner must exert up to two pounds of force occasionally. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include frequent close vision and color vision. Occasional distance vision, peripheral vision, depth perception and ability to adjust focus. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service -... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/88129073D3C3459F