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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Do you have a customer centric approach to build and develop long lasting relationships with both internal and external partners? Can you use analytics and business strategies to identify, build and implement opportunities that will drive growth and retention with our existing customers? Are you able to develop and implement strategic business plans that align with business goals? Experience in portfolio management?
Amex GBT Egencia Account Managers partner with existing and new customers to develop multi-dimensional business relationships and to provide customized solutions for their travel needs. This role understands our vision, the power of our technology, market dynamics, and driven pressures. The position requires validated skills in commercial negotiations and the ability to analyze, lead, and improve customer profitability and enhance revenues. The role requires outstanding communication skills (verbal & written) and a strong understanding of how market trends may potentially affect business needs and travel solutions. This position will be encouraged to represent the Amex GBT Egencia brand through oral, written and formal presentations to current and potential clients at all levels.
What You'll Do:
Ability to approach the book of business as a portfolio. Portfolio size of approximately 500 accounts
Optimize your portfolio of customers to achieve company goals and targets to retain customers and improve revenue opportunities in support of business growth and profitability
Set clear success metrics for completing strategy and is accountable for results
Effective and proactive use of internal knowledge tools and resources needed for success
Handle objections, clarify goals and negotiate towards positive outcomes
Demonstrate new features and improvements to expand product usage
Identify and react to areas of customer poor performance and creatively apply solutions to improve
Be the Voice of the Customer – educate internal teams on customer needs regarding service, functionality and new features
Articulate ideas or plans to a dynamic team to lead the right discussions
Influence customers by clearly articulating the benefits of Amex GBT Egencia services and be their trusted advisor
Conduct annual business reviews to measure performance and agree upon growth strategies and objectives
Negotiate new services effectively to benefit customer needs, solutions and to expand portfolio value
What We're Looking For:
Ability to establish relationships through mutual trust, respect and understanding, while handling relationships across multiple groups with a diverse set of backgrounds
Self-motivated with demonstrated strengths leading multiple projects simultaneously in a fast-paced, changing environment, and driving them to completion with limited direction
Outstanding interpersonal skills, both written and verbal; ability to communicate in a manner which ensures message is understood by all
Focus on the actions and behaviors that influence outcomes, and hold both yourself and your customers accountable
Strong dedication to quality and customer service with outstanding time-management skills
Tech-savvy with ability to communicate technical product features effectively and enthusiastically
Understand the big picture and are consistent in your efforts to guide clients on the path to success. This includes anticipating / resolving risks, strategically tapping internal resources, and maintaining clear alignment on success criteria
Due to business needs, considering candidates based in Eastern/Central timezone highly preferred.
The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.
Location
Texas, United States
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)