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Citigroup Loan iQ IT Business Analyst Lead - Vice President in Jersey City, New Jersey

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.


The Loan IQ Technology Business Analyst Lead is responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the development team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Citi is executing a multi-year technology initiative to upgrade our core accounting and servicing application for its Agency, Non-Agency and Bi-lateral Lending businesses globally to support growth and strategic objectives. The technology stack transformation includes migrating to the Loan IQ platform and exiting current product processors supporting the businesses. This role requires a have deep industry knowledge in the core application processes and configuration capabilities of the Loan IQ platform, while also considering the needs of Citi businesses.

H/she will have effective communication and diplomacy skills to influence internal partners to deploy the most effective solutions. Ability to focus on details while achieving higher level objectives is critical to the success of this role. The resource will take a lead role in driving execution across Loan IQ production support, enhancements, analysis, configuration, migration, and testing efforts.


  • Technical BA Lead within the Loan IQ Core Strategic Functionality Program

  • Define and Implement creative technical solutions to meet business needs and manage complex, high-volume applications in partnership with business partners and stakeholders.

  • Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards

  • Manage multiple initiatives and applications across geographies for lending technology.

  • Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives.

  • Develop communication to guide, influence and convince others, including colleagues in other areas and external customers.

  • Provide advice and counsel related to the technology or operations of the business and filter, prioritize, and validate potentially complex material from multiple sources.

  • Appropriately assess risk of business decisions made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.


  • Loan IQ platform expertise, with strong background in Loan IQ functionality.

  • Deep Loans domain knowledge in a large financial services organization including deal booking mechanics, corporate actions, payment systems, and credit agreements acumen

  • 6 to 10 years of experience in business analysis or systems analysis

  • Agile experience preferred.

  • Proven diplomatic and analytical skills. Persuades and influences colleagues, management, clients and stakeholders through excellent communication, interpersonal and diplomacy skills.

  • Ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs.

  • Subject matter experts in multiple or specific skill sets, business areas or products.


  • Bachelor's degree/University degree or equivalent experience

Applicants must be authorized to work in the U.S. (Citi will not sponsor applicants for U.S. work authorization for this position). Position is based in Jersey City, NJ, New Castle, DE, Tampa, FL, Jacksonville, FL, Irving, TX. Candidate must be located within commuting distance or be willing to relocate to the area

Job Family Group:


Job Family:

Applications Development

Time Type:

Full time

Primary Location:

Jersey City New Jersey United States

Primary Location Full Time Salary Range:

$142,320.00 - $213,480.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jul 15, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .

View the EEO Policy Statement ( .

View the Pay Transparency Posting (

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.