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JPMorgan Chase Workplace Technology Product Manager in Jersey City, New Jersey

Workplace Technology Solutions is responsible for ensuring an excellent client and employee experience. We deliver and support technology across +70M square feet of Corporate and Retail locations across the globe and are centered around the voice of the customer and operational excellence. Our focus is to drive an integrated, frictionless end-to-end workplace experience.

The ideal candidate for the Workplace Technology Product Manager role will devise the workplace technology strategy and drive world-class solutions through engagements with key LOB & GRE stakeholders and technology product teams. They need to have a clear understanding of workplace technology products, services & channels and create cohesion across Architects, Interior Designers, space planning experts and technologists to enable a unified, seamless outcome to our end-users. The candidate must demonstrate customer-centric and forward thinking to drive a purpose-driven workplace, with a keen focus on gathering and utilizing data to inform solutioning. This leader will help maximize business value by assuring alignment across Global Technology/Experience Design, GTI and GRE leadership and program teams.

Primary Responsibilities:

  • Work closely with the Product Line General Manager to develop the strategic vision and direction for the Workplace Technology Corporate and Retail Products.

  • At the Product Line level work as a leadership triad with Architecture/Engineering and Experience Leads who provide technical expertise and drive customer requirements.

  • Act as the voice of the customer and be accountable for the overall health and value delivered by the Product.

  • Domain expert in the Workplace Technology Product area who is passionate about the customers they serve.

  • Synthesize market trends, customer needs and firmwide strategic goals into a vision and roadmap for the Workplace Technology Products.

Outcomes you will drive:

  • Shaping a vision for the Product's growth that engages business & technology and feeds into the business strategy.

  • Building a clearly understood Product roadmap that reflects customers desires and captures the imagination of the business and technology.

  • Working collaboratively with Architect, Engineering and Experience Leads to ensure roadmaps strike the right balance between business delivery, technology enablement and operations excellence.

  • Promoting and leading a culture of innovation and experimentation, with the freedom to iterate and develop ideas, both within the value stream and across the wider organization.

  • Securing investment and resources to continue Product development and growth.

  • Proactive sharing of knowledge to drive technology learning, understanding and appreciation across the business.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans