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MAC - Assistant Retail Manager - Edgars Mall of Africa , Gauteng - 40 Hours - Full Time - Permanent
Brand: MAC
Description
Position Summary:
Key Roles & Responsibilities:
Display excellent customer service skills to the team.
Quickly and effectively resolve customer issues.
Ensure highest levels of customer service are provided by staff, which will result in increased productivity.
Perform opening and closing procedures, i.e opening cash counts, closing deposits, shift management, etc.in accordance with company policies.
Coach, train, motivate and lead by example in sales, application technique and image.
Communicate effectively with the Retail Manager, staff, the store and partners.
Serve as a resource for general product knowledge to all customers and staff members.
Track retail sales against goals using the system provided.
Assist as directed by the Retail Manager or Marketing Department.
Utilise and maintain customer database for phone calls, product launches, events and appointments.
Assist in the preparation and completion of accurate physical inventory cycle count as requested.
Follow and implement all corporate visual presentation standards and guidelines.
Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
Display good time management and effectively prioritise.
Ensure the smooth running of the counter when the Retail Manager is not present.
Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated.
Perform other duties as required.
Enforcement of Company Policies & Maintenance of Standards:
Adhere to all company policies and procedures.
Provide direction and give feedback to store management regarding staff performance.
Qualifications
Grade 12
Experience as a MAC Supervisor preferred.
Passion for Artistry
2-3 years supervisory/ management experience in a retail environment
Ability to work in a fast paced environment.
Computer literate – MS Office
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GT-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 244893
All applications will be considered in accordance to the terms of the Estee Lauder Companies – South Africa Employment Equity Plan. Preference will be given but not limited to candidates from previously disadvantaged backgrounds provided they meet the inherent requirements of the job.