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Job Description
Insight Global is looking for a Site Operations Manager for a long-term contract opportunity that sits 100% onsite in Johnston, RI. The Site Operations Manager will be responsible for working onsite and providing in-person printer/network support to clients on a daily basis. They will serve at the primary point of contact onsite for the customer and work closely with internal operations and project teams during implementation/deployment of new print technology. This individual monitors service levels, performs end-user training, manages internal support processes, and works closely with the operations team during implementation and deployment of print technology and support services. The ideal candidate will have experience managing multiple projects, meeting deadlines, providing technological solutions to ensure customer satisfaction. This is a long-term contract opportunity that will likely get extended but could potentially convert permanent after the first 24 months.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years of experience providing technical support to clients, or high-level end users
5+ years of printer support or troubleshooting experience
Microsoft Excel Experience (V-Lookups, Pivot Tables)
Strong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP) ServiceNow, D365, or Helix ticketing experience
Experience with MADC tracking, inventory collection, end-user services
Bachelor's Degree in Business, Management or related fields
Advanced Microsoft Excel Skills
Experience managing multiple projects null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.