This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4441832
Position is based at 1720 S University Avenue, Little Rock, AR
72205.
Position requires availability Monday through Friday 8:00 am to 6:30
pm and rotating Saturdays 8:45 am to 1:15 pm.
Preferred Qualification: Bilingual Speaker in English/Spanish
SUMMARY: Under the supervision and guidance of the assigned manager
the Teller accepts and processes transactions from the bank\'s customers
by personal contact, mail, and night deposit. The incumbent identifies
customer needs and refers them to product specialists. The Teller gains
knowledge of other areas in the bank and by cross-training to provide an
expected level of exceptional customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Contribute to achievement of branch sales goals by engaging
customers in discovery conversations to determine their product
needs and referring customers to the appropriate product
specialists.
- Deliver consistent exceptional customer service by displaying
sincere, outgoing, and aggressive friendliness. Smiling,
acknowledging every customer, introducing yourself, making eye
contact, and thanking the customer are all examples.
- Accurately accept and process customer teller transactions. Adhere
to bank policies and procedures, including customer identification
program.
- Cash checks and withdrawals up to authorized limits; request
authorization for transactions above assigned limits. Process branch
and/or teller capture.
- Prepare daily settlements of teller cash and proof transactions.
- Using customer focused skills, explain policies and procedures to
customers as applicable.
- Balance cash drawer to transactions daily.
- May open new accounts if successfully completed FSR training.
- Understand and comply with bank policy, laws, regulations, and the
bank\'s BSA/AML Program, as applicable to your job duties. This
includes but is not limited to; complete compliance training and
adhere to internal procedures and controls; report any known
violations of compliance policy, laws, or regulations and report any
suspicious customer and/or account activity.
EDUCATION and/or EXPERIENCE:
- High school diploma or general education degree (GED) required.
- Sales experience, cash handling, customer service, bank, or other
financial service provider experience preferred.
