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Job Description:
The Course Administrator II is often the first point of contact for customers when inquiring about courses or other learning events. The individual in this role must maintain close, effective working relationships with the Course Administration Manager as well as the Instructional Designers whom they will partner with on various projects. The Course Administrator II is a generalist with assignments that may vary daily.
Responsibilities:
Customer Service Responsibilities
Maintains working knowledge of departmental course offerings, subject areas, lengths, and types, etc. and is prepared to answer client questions.
Respond to email and phone inquiries in a professional and timely manner (within one business day).
Logistical, and Technical Responsibilities
Meets regularly with Instructional Designers for assignments and project status updates.
Monitors materials submitted by instructors for use in NAIC courses and assesses them against departmental quality assurance standards.
Schedules and conducts taping and editing of audio and/or video recordings for online courses.
Proofs online courses and informs Instructional Designers when changes or fixes are necessary.
Coordinates all logistical elements associated with the production and delivery of webinars.
Creates and deploys post-course evaluation questionnaires and prepares evaluation summary reports.
Creates and maintains hotel rooming lists and works with the Meetings Department to ensure lists are accurate and complete.
Course Administration Responsibilities
Adheres to Education & Training Department policies regarding registrations, cancelations, payments, etc. and pre-established quality assurance standards.
Processes registrations and tuitions, refunds, student transfers, and other transactions.
Prepares final accounting reports and works with the Finance Department to resolve issues.
Deploys course confirmations to students and ensures that the information provided is accurate.
Issues course completion/attendance certificates. Ensures that certificates meet National Association of State Boards of Accountancy (NASBA) and internal quality assurance requirements, and that qualifying students have met course requirements as established by the Instructional Designers.
Provides customer service to students, assisting them with course selections, addressing their questions, or providing technical help when needed.
Course and Event Registration
Serves as back-up for the Course Registration Coordinator
Assists to create and maintains course registration events in the online registration system.
Ensures accuracy of course descriptions, tuitions, and featured content presented to enrollees and prospective enrollees within the event platform.
Assists/coordinates with instructional designers, subject matter experts, vendors, etc. to ensure event-specific information is accurate within the registration platform.
Assists with the development and deployment of campaigns to promote NAIC events.
Skills and Abilities:
Excellent verbal and written communication skills required.
Must be customer service driven and must be able to handle multiple tasks.
Must be well organized and detail-oriented and have the ability to work well in a team atmosphere.
Excellent proofreading skills required.
Must have working knowledge of Microsoft Word, Excel, and PowerPoint.
Prefer experience with PeopleSoft, Adobe Connect (or other webinar technologies), Adobe Captivate, learning management systems, and online registration systems preferred.
Education & Experience:
Associate degree or equivalent combination of education and experience.
Compensation:
Starting at $20.57 an hour up to $24.00 an hour.
Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits (http://content.naic.org/about/benefits) page for more information.
The NAIC is proud to be an Equal Opportunity Employer
Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.
LEARN MORE ABOUT THE NAIC
Company Overview
The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.
Diversity Statement
Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time.
Guiding Principles
• We put customers first
• We are committed to continuous improvement
• We succeed by working together
• We do what it takes to get the job done
• We communicate often
• We treat colleagues with respect and honesty